The answer is about 500 yards.

Definitely contact corporate Toyota, they will want to know about this. They really don't like it when dealerships screw up. I saw you post this on Reddit also and I think I'll echo what others said on there: Laywer up if you have to. Don't let this damage screw up your vehicle's resale value. I would not be satisfied with an engine rebuild.
 
Can't even do that, short block assembly only. Heads, cams, lash adjusters, valves, vvti gears, timing chains, tensioners, acuators etc are all a la carte.

The new engines get ugly when they go wrong, but they rarely do, which is why there is no reason to have a crate motor program.


It's also because every motor beyond the short block stage gets a serial number and assigned to a new VIN from the get-go. Unfortunately, Toyota doesn't like taking from that system.
 
True, but then it is at least logged, and there is a record of the issue. Plus for the dealership, they are tracked on these types of issues and customer service. If they are slacking on these types of issues it affects the vehicles they are allotted and all types of things. On the surveys you get, if they get anything less than 100% it's a fail.

I wouldn't drive a car some dealership too dumb to do an oil change visually inspected for damage and fixed "accordingly" further than I'd be willing to walk.

I'd get a lawyer/go into arbitration and make them buy the damn thing from me... they've essentially lemoned your vehicle.
 
I wouldn't drive a car some dealership too dumb to do an oil change visually inspected for damage and fixed "accordingly" further than I'd be willing to walk.

I'd get a lawyer/go into arbitration and make them buy the damn thing from me... they've essentially lemoned your vehicle.

If they're unwilling to replace the entire long block yes it will be Lemoned. The amount of work and precision to fix the cylinder walls and keep it within specs, in my opinion, is above and beyond a regular dealership's capabilities.

OP: get them to bore out and stroke the engine. Totally worth them frying the motor for some extra power ^______^

Edit: can't you order the parts and have them build a new head that way?
 
I wouldn't drive a car some dealership too dumb to do an oil change visually inspected for damage and fixed "accordingly" further than I'd be willing to walk.

I'd get a lawyer/go into arbitration and make them buy the damn thing from me... they've essentially lemoned your vehicle.

Best advice yet. Buddy had the same thing happen to a mustang on the first oil change. Dealer bought it back for what he paid and then sold him a new one for a smoking deal.
I think a 2016 pro is in your future.
 
there was a guy on here who was wheeling in moab and starved his engine of oil and Toyota replaced it under warranty. I believe he mentioned an engineer from corporate came out to look at his truck. A bit of a different scenario but still somewhat related.

having said that, I would fight for a new truck, not just a new engine.
 
What is "the distance my 2015 TRD Pro will travel after the dealership forgets to put oil back in after its second oil change," Alex.

So this is the BS I've been dealing with today. I've been offered a new engine replacement and I wanted to get your input on the situation. Any advice or commiseration is appreciated.

You don't say exactly what happened. CE light come on? Engine seize?

If the former, you are not likely damaged, and the last thing I'd want is a major teardown. (I'd sure want a loooong term Toyota extended warranty at a minimum).

If the latter (or you're sure there's damage) I'd lawyer up and accept nothing less than a new vehicle. I can see nothing but trouble forever with an engine teardown - in this case it should be Dealer's/Toyota's problem. A repair of this magnitude will diminish your value. Perhaps a very attractive trade-in and replacement ?
 
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A word to all who read this thread ...

I've read a few of these stories since joining.

I do, and will, have my dealer perform my OC's.

But I damnsure check my oil in the lot before driving off.
 
I would drag their name through the mud as much as possible. Get the info out there through every avenue possible. That is so insanely ridiculous for such a highly regarded company to do something so stupid. Like Philsey said speak to a lawyer. No way I would trust them to rebuild an engine. I'd trust one of you guys more than these a**wipes.
 
I would drag their name through the mud as much as possible. Get the info out there through every avenue possible. That is so insanely ridiculous for such a highly regarded company to do something so stupid. Like Philsey said speak to a lawyer. No way I would trust them to rebuild an engine. I'd trust one of you guys more than these a**wipes.

You don't want to do that right off the bat, you'll just piss them off if you go in with guns blazing and a scorched earth mentality. Then they'll just try to get rid of you a quickly and cheaply as possible because they'll think you're some unreasonable a-hole. Be reasonable and firm at first and see what they offer. If it's not good enough, insist on more. Right now, at a minimum they need to be putting you in a free loaner and then you all can figure out what needs to be done. Only if they start screwing with you should you start publicly shaming them, etc.
 
You don't want to do that right off the bat, you'll just piss them off if you go in with guns blazing and a scorched earth mentality. Then they'll just try to get rid of you a quickly and cheaply as possible because they'll think you're some unreasonable a-hole. Be reasonable and firm at first and see what they offer. If it's not good enough, insist on more. Right now, at a minimum they need to be putting you in a free loaner and then you all can figure out what needs to be done. Only if they start screwing with you should you start publicly shaming them, etc.

I agree. But at least set a bag of poop on fire and throw it at their store
 
This happened to my father with his van.... Dealership replaced motor "short block" and sent him on his way. Since that happened he has had to replace the tranny and wiring in the vehicle... Before all that happening he had 150k in the odo and he only replaced the basics. After the motor blew from lack of oil on the dealerships part he has had so many major issues its been terrible. Don't settle for anything less than you would like.
 
Something you should know.... The days of a dealer having techs who rebuild engines.... is long gone. This was common back in the day of carbs..., but internal engine work is basically a thing of the past now at dealerships. They do occasionally throw in a short block from the factory, but it's pretty rare. You might get a good tech on the job if it is warranty, but since this is on the dealers dime the tech is probably going to get very low commission on the work and therefore will not be the best.

I know of a guy who had a very similar situation at a local Toyota dealer... the dealer tried twice to replace his motor. Both startups resulted in catastrophic failures because the techs forgot critical steps. I knew one of the techs at the dealer and he said it was 100% related to the fact that the techs at the bottom of the food chain got the work because it was already a loss. They ended up buying back the truck in the end.

Be aware that you are no longer a profitable customer to this dealer... Hopefully, they will just take care of you and do the right thing, but be prepared to be demanding and get legal council IF necessary.

I would probably push for a buy back if the truck was that new.
 
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Call me a dumbass, but shouldn't there be a check list or work instructions, and, at the very end after its off of the rack, go and pull the dipstick and do a quick check?

There some gearheads at work, including two brothers. A third guy was warning one of the brothers if you go to trade school, and if you end up at a dealership, you end up doing oil changes for 10 years before you are allowed to touch anything serious. So some parts of the story aren't making sense.

(He ended up at a BMW dealership doing oil changes after tech school. Lincoln?).
 
I agree with everyone who says the dealership needs to make this right and that means you should be happy. In this case I don’t really think it would be un reasonable to ask them to purchase the truck back from you and then you get another one if that’s what you want. This is not Toyota warranty work, it is a mistake by a dealership employee. That said don’t be an a%$ hat in this situation, remain calm, understand that no one wants to be here anymore then you do and that you are now an expensive customer for the dealer (it was their fault but the fact remains). Everyone makes mistakes, everyone. While I agree this is a “large” mistake I hate to see people losing their cool over engines or damaged sheet metal, it never helps your case. Outline the situation and how you would like it fixed and put the ball into their court. Best of luck

Now some questions:

*Did a check engine light not come on the second you started the truck and it sensed no/low oil pressure?
*Did the motor not sound funny (this is an honest question, I have a good understanding of engines but I have never listened to one run without oil but would assume it would not sound normal....does that mean clattery or screechy I don't know but I would assume there would be a hint/clue there
*I thought the 4runner engines were Aluminum block with a cast iron sleeve on the cylinders? IIRC there was some literature on the motor that essentially said you need a new block if the sleeves are damaged as they are not repairable or replaceable.
 
I just talked to my service director here at my dealership and he said if that happened here it would either be a brand new engine no shortblock BS or we would buy back your car. Been around too long to mess up our reputation
 

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