Hi I ordered a couple LFD 5th gen crossbars and an integrated wind faring var from a local online supplier thinking that they had it in stock (no mention of lead time on the website). This was on April 19th. I had to follow up with them as the order confirmation email didn’t have much detail on ETA. When I got a reply, I was told it would take 4-6 weeks, and LFD was working on a batch and that they had some issues with powder coating. I totally understand that there is a production time and was upset do to the fact that it seemed like they had it in stock and ready to ship as there was no notice of a lead time like many other retailers had. If I knew this I would have ordered from LFD direct. Now it’s been 4 weeks and I called them to get see the status of my order and was told that there are delays do to the oil line hack/shutoff and changing of powder coating facility. The vendor said they will contact LFD to check on the status, but they are expecting a large order of the crossbars to arrive around the 2nd week of June. I was planning to have these bars before Memorial Day weekend to start on my 1st cross country trip and was excited to put them to use and coming up with viable excuse to my wife to get additional bars leading to a full rack, awning, light bar, and all the necessities of a happy marriage [emoji6]. Now I’m stressed that I won’t receive the bars and having to purchase some undesirable stock bars or a readily available commercial product. I was hoping to contact LFD to get a clearer eta so I can make a decision if I need to go buy some other crossbars for our trip. I can give more info but I don’t want to harm the vendor I ordered from. I’m not happy with my situation and think they can post more accurate info and have better follow up, but hopefully they will update their site and provide better customer service as they grow.
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