Ralph Blake
Member
I had a lot of problems with the dealership on my past 03 Kia Sorento bought new in 03, there were so many failures, that the dealership service Dept. just kept telling me over and over again it's not covered under warranty.
So after the thin plastic cooling reservoir, failed even when i told them it was failing on many other 03 Sorento's, and why not warranty mine before it fails and ruins my engine, they said you'rs look Ok. Well it failed soon after and then they wanted $90 dollars to replace an item that had been sent to them at a cost of $25 dollars and takes just two screws to remove with one small hose to stick back on.
I said fix it and when it was fixed paid them and said good bye for ever, then I drove to my local Toyota Dealer and bought my 08 4Runner new.
When I was visiting their service Dept. i spoke with one of the dealers service Rep.s, told him how i was treated at the Sorento dealers service Dept.
I was somewhat surprised when he looked at me and said, do not expect much better here.
He was just being honest in telling me that dealerships, are just really out to make money, and really care less about their customers.
So far i have never needed to return to that dealer, as i do all my own oil&filter changing, and i just rejected the gas pedal floor mat recall thing.
So after the thin plastic cooling reservoir, failed even when i told them it was failing on many other 03 Sorento's, and why not warranty mine before it fails and ruins my engine, they said you'rs look Ok. Well it failed soon after and then they wanted $90 dollars to replace an item that had been sent to them at a cost of $25 dollars and takes just two screws to remove with one small hose to stick back on.
I said fix it and when it was fixed paid them and said good bye for ever, then I drove to my local Toyota Dealer and bought my 08 4Runner new.
When I was visiting their service Dept. i spoke with one of the dealers service Rep.s, told him how i was treated at the Sorento dealers service Dept.
I was somewhat surprised when he looked at me and said, do not expect much better here.
He was just being honest in telling me that dealerships, are just really out to make money, and really care less about their customers.
So far i have never needed to return to that dealer, as i do all my own oil&filter changing, and i just rejected the gas pedal floor mat recall thing.
