Well, what's the word Mango? Anything new?
Okay, sorry for the delay; when the service dept called toyota usa the service rep put it on speaker phone so I could listen in. The toy usa rep said they had a meeting about this issue today and that they were collecting data at this time on all the 4runners that were having the clunk issue from the TRD Pro suspension. There was a list of stuff they wanted to know that was related to the clunk noise/issue.
When does it happen? First thing in the morning when first driven and/or throughout the day.
What is the outside temperature when the clunk is present
What type of road conditions
Is the suspension verified installed correctly (verified by dealership)
Are there any suspension fluid leaks present
Are all associated suspension parts torqued to the correct specs
Verify that left and right front shocks are installed on the correct sides.
Is the clunk in the front or back or both
If attainable, Video/audio of the clunk but need camera pointing to the speedo to verify speed limit when the clunk happens. (Service tech to do this and attach to case file to be sent to toy usa rep with all questions answered)
So, basically they are just doing data collection to find trends from multiple overlapping data collections. This being the case, it would behoove everyone having the issue to have a case file created and to visit their dealership so the data collection part can get submitted. It might help speed up this data collection/troubleshooting process.
Other than that, I don't think they have any real single reason pinned down for the clunk issue. Hopefully they are doing some testing of their own during the interim.
Wish I had more positive news...