TRD Pro Fox Shock Clunk

[BadTrainDriver]

WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse—for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyota Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of non-Genuine Toyota Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination

Going to an off-road park would be considered abuse. So Toyota telling me to take it and enjoy the TRD Pro suspension, opens the door for me to void the warranty did to misuse or abuse. A verbal recommendation never trumps a written obligation.

Edit: missed the first bold statement. Directly from the Toyota Master Tech, who is also an off-road enthusiast. These are not "actual" Fox shocks, they are re-branded.

I disagree. I've "four wheeled" in numerous vehicles, to include being heavily involved in the Jeep Jamboree functions, and someone can most certainly enjoy their vehicle off road with "abusing" it.

As far as the shocks go, what are they re-branded as?

This is straight from Toyota concerning the shocks:
When Toyota TRD engineers designed the 2019 TRD Pro models, their goal was to deliver the next generation of off-road dominance. That's where FOX comes in. For over four decades, FOX has been leading the way with suspension products for motorcycles, ATVs, UTVs, snowmobiles, cars, trucks and SUVs. FOX-equipped vehicles and racers have stood atop podiums in every sport they competed in, from the sands of Baja to the top of Pikes Peak.

FOX took their race-bred technology and created these bypass shocks so that the 2019 TRD Pro models have a cushioned, plush ride on the road that can handle the toughest terrain.

I find it highly unlikely that FOX would let Toyota use their name on a product with it being a re-branded item.

 

[NW.OH.T4R]

If I were you guys, I'd dump that suspension before lemon law-ing the 4Runner.

I'm really happy with my Eibach Pro Truck Lift Suspension (4 shocks 4 springs). It's quiet, it's comfortable, taut in the curves on road, nose dive is gone, body roll is gone. No clunks or weird noises on or off road. Has it's own million mile warranty.

I'm sure one of the other brands would be good to go as well - Dobinson, Kings, Icon, etc.

But why not Lemon Law it and then replace with an OR or ORP, then purchase aftermarket suspension? The reason I went with the Pro is because I don't have the time to wrench on my vehicle like I used to. I came from heavily modified Audi's because as much fun as it is to constantly tinker with my cars, my priorities have changed. So I wanted something that suited my needs and aesthetics right off the dealer lot.

 

[Monozub1]

Now that the weather is consistently in the 30's, I'm getting a clucking sound from the stock Fox Shocks on my 2019 TRD PRO. You can hear and even feel it under the floor boards when going over small bumps. It's not super loud per say, but you definitely know it is there.

Anyone else notice this on their 2019+ PROs?

Count me in, just took delivery of my 2020 Trd Pro 3 days ago, noticed the clunk on the next day, very disappointed, same conditions as everyone slow speed could feel it on the floor

 

[Ryan at Eibach]

I find it highly unlikely that FOX would let Toyota use their name on a product with it being a re-branded item.

As the spring supplier for the program I can speak on this a bit. This is not a re-branded Fox shock. The TRD engineers come up with the tune and Fox builds them to the TRD spec. There is a TON of testing involved, too.

Ryan

 

[Tuco Ramirez]

Edit: missed the first bold statement. Directly from the Toyota Master Tech, who is also an off-road enthusiast. These are not "actual" Fox shocks, they are re-branded.

My friend said. My friend said. Any actual evidence besides you and your bff4l playing telephone?

 

[Drobs]

But why not Lemon Law it and then replace with an OR or ORP, then purchase aftermarket suspension? The reason I went with the Pro is because I don't have the time to wrench on my vehicle like I used to. I came from heavily modified Audi's because as much fun as it is to constantly tinker with my cars, my priorities have changed. So I wanted something that suited my needs and aesthetics right off the dealer lot.

I guess you could do that.

But then you wouldn't have that cute Pro sticker on the side of your rig. Don't forget that roof basket.

 

[NW.OH.T4R]

I guess you could do that.

But then you wouldn't have that cute Pro sticker on the side of your rig. Don't forget that roof basket.

Come on, it's not a sticker, it's an emblem. It's on the back too, ya know.
The roof basket is whatever. The heritage grill is a nice touch. Anything that's there can be done or done better through the aftermarket, but I've played that game. I'll play again, but not until my toddler is a little older. She's my priority, not garage therapy.

 

[crawler78]

Mine is also degrading over time. Primarily concentrated to the rear, but warmer temperatures and time to allow the shock body to "warm up" no longer alleviates the noise. I've actually started noticing it at higher speeds too. I was taking a few secluded roundabouts last weeks and as the weight shifted in the turns (~30mph) my rear suspension sounded really angry with its situation.

I'm not sure what South Dakota's law states, but here in Ohio I've eclipsed the Lemon Law threshold. Since during my last visit I was told directly that Toyota is done trying to fix the problem, I may be turning my truck in for a full refund. The only thing I'll be out is what I've spent on mods, unless I can find another '19 4R. Not interested in TSS on this platform. If I want that, I'll move back into a German vehicle.

It’s MO handling my rig now or I should say no handling it lol. I’m actually going tomorrow to get a refund on the extended warranty. Figure maybe making them lose money may make them do something and if it’s not going to get honored why pay them for it.
I only wanted to lemon it to go back to a Jeep since I’m pissed about this and the way they are handling it but since I can’t do that ya I’m probably going to pull and replace the suspension and then when it still does it make them fix it. But I’m making them write a contract for it as I asked them if I did replace it and it still does it what then. Their reply was we take it off and put the fox back on and you get a refund then we fix it. If they will put that in writing I’m going that way

 

[david05111]

*Knock on wood*

I've had my 2020 for a little over a week and have put about 500 miles on it. Yeah, that went fast. Lots to get done, family in town, Jacksonville is enormous.

So far, I haven't run into any suspension issues or knocks. Temperature has been as high as 80 and as low as the low 40s. That's probably not cold enough to induce the problems, but I'm hoping that I can avoid it.

It would be really nice to just get a straight answer as to what exactly the problem is. Are the shocks just defective (manufacturing defect)? Are they ill-designed? Is there an issue with the connections or something?

Right now it seems as though there's no real consensus as to what exactly is going on with them

 

[RusPro17]

My 2020 AG just turned 2000 miles on it. No noises or clunking so far. Now on my 17 Pro there were issues with the rear shock on the driver side I had the top part was just catching the inside wheel well and you could here the metal noise when you would hit a bump. Toyota dealers grinder just a small piece away and no more noise.

 

[Steel28]

2020 TRDP. No noises either, had her in some cold weather like -30C.

 

[NW.OH.T4R]

Escalated my claim through Toyota. They verified that it has gone through all appropriate channels so far, ending with the regional field service tech. The buy-back case has been initiated. I'll know more within the next 30-45 days.

 

[MGordo]

Escalated my claim through Toyota. They verified that it has gone through all appropriate channels so far, ending with the regional field service tech. The buy-back case has been initiated. I'll know more within the next 30-45 days.

Is it that loud? I hear a slight clunking when going slow in the cold.. but nothing that I would consider extreme enough to go to that length.
Perhaps post a video?

 

[BadTrainDriver]

Escalated my claim through Toyota. They verified that it has gone through all appropriate channels so far, ending with the regional field service tech. The buy-back case has been initiated. I'll know more within the next 30-45 days.

Straight from the Ohio Revised Code:

Ohio Rev. Code Ann. Sec. 1345.71

(E) “Nonconformity” means any defect or condition which substantially impairs the use, value, or safety of a motor vehicle and does not conform to the express warranty of the manufacturer or distributor.



My 2019 TRD Pro makes a constant clunking sound from the front at low speeds under the right circumstances and outside temperature, but I don't feel it impairs the value or safety of the vehicle. Do you feel yours does? Perhaps yours is much worse than mine. I'm interested in seeing how this plays out.

 

[pumacat24]

Escalated my claim through Toyota. They verified that it has gone through all appropriate channels so far, ending with the regional field service tech. The buy-back case has been initiated. I'll know more within the next 30-45 days.

Good luck... be prepared... depending on the state laws (I live in SC), you may lose some money through the buyback.

Toyota bought back my '18 ORP due to steering wheel shake that could not be fixed and I lost close to 3k plus 4 months of insane stress. I only had my '18 for a total of 8 months and 9k miles (~1,000 of which they were test driving it after trying to fix it).

Toyota did as much as they could to help me out. They will offer you extra money back if you purchase another Toyota with your buyback check.

This is how I ended up with my '19 Pro, which also has this "clunk", but I'm not bothered by it.

If you have more questions on the process you can DM me and I'll try to answer as best I can.

Again, good luck!

 

[NW.OH.T4R]

Is it that loud? I hear a slight clunking when going slow in the cold.. but nothing that I would consider extreme enough to go to that length.

Perhaps post a video?

So mine isn’t a clunk and doesn’t just occur at low speeds, which is why it’s so irritating. To me it sounds more like bushings or similar binding. It’s most prevalent at low speeds, in reverse, and almost at full lock. It comes from the passenger rear.

I’m in Southeast Asia at the moment, so a video is not possible for at least a few weeks. Then, I’ll need to figure out how to get my GoPro setup to capture the noise.


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[NW.OH.T4R]

Straight from the Ohio Revised Code:



Ohio Rev. Code Ann. Sec. 1345.71



(E) “Nonconformity” means any defect or condition which substantially impairs the use, value, or safety of a motor vehicle and does not conform to the express warranty of the manufacturer or distributor.







My 2019 TRD Pro makes a constant clunking sound from the front at low speeds under the right circumstances and outside temperature, but I don't feel it impairs the value or safety of the vehicle. Do you feel yours does? Perhaps yours is much worse than mine. I'm interested in seeing how this plays out.

Yeah, my sister is an attorney in Ohio so I’m up to speed on the code. Makes the process easier (cheaper) for me as well. It’s nice to have legal support.
I can assure you that if I test drove mine in its current state, I would be offering significantly less with the intent of replacing suspension components upon acquisition. I am too. I just want the damn thing fixed. I really like this truck, but I have zero confidence in the suspension in its current state.
The regional field service tech came and slapped a set of “shock ears” on the shock bodies and said, “everything is normal”. Then he followed that with it’s a known issue, so which is it? I don’t think mine is a shock problem. Toyota has thrown in the towel, leaving me with the choice to spend my own time and money trying to fix it or looking into a buy back.


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[NW.OH.T4R]

Good luck... be prepared... depending on the state laws (I live in SC), you may lose some money through the buyback.



Toyota bought back my '18 ORP due to steering wheel shake that could not be fixed and I lost close to 3k plus 4 months of insane stress. I only had my '18 for a total of 8 months and 9k miles (~1,000 of which they were test driving it after trying to fix it).



Toyota did as much as they could to help me out. They will offer you extra money back if you purchase another Toyota with your buyback check.



This is how I ended up with my '19 Pro, which also has this "clunk", but I'm not bothered by it.



If you have more questions on the process you can DM me and I'll try to answer as best I can.



Again, good luck!

Thank you.

I recall your saga with Toyota. I also drove a ‘20 Pro and heard the “clunk”. My opinion it was just a normal internal bypass shock “click”, maybe a little more audible. I hear that on mine too. If that were the noise, my truck would have never gone back to the dealer.


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[Monozub1]

I took mine to Toyota last Monday with this issue. They had another brand new TRD PRO in stock with 3 mi on the clock, they let me drive it, it had the same clunk. Mine is 10/2019 production date, the one they had in stock is 12/2019. In my opinion it is normal considering we got high performance suspension. The condition was documented.

 

[Nliiitend1]

I took mine to Toyota last Monday with this issue. They had another brand new TRD PRO in stock with 3 mi on the clock, they let me drive it, it had the same clunk. Mine is 10/2019 production date, the one they had in stock is 12/2019. In my opinion it is normal considering we got high performance suspension. The condition was documented.

Where did you take it, if you don't mind me asking?

Mine did not do this when it was new, but started in January and it is temperature-dependent for sure (almost imperceptible when it is > 40 degrees outside, but REALLY annoying and clunky/poppy when coming to a stop when it's ~15 degrees outside). We had some pretty cold days back in November and December too and it wasn't doing it back then, so that's why I'm not convinced that this is "normal" or "working as designed"...