What should I do - dealer botched oil change

[Jetboy]

Replacement value - my thoughts exactly. His car cannot be replaced, unless they have an undamaged 2018 TRD Pro in cavalry blue with 25k miles on the clock that they can trade him for his damaged one. Otherwise, to make him whole they will have to provide a different vehicle of the same value that he would accept in its place. A new TRD ORP would likely be in the ballpark of replacement value.

Plus, according to the OP, the dealer already floated the option of a new car replacement.

There's at least one matching cavalry blue pro for sale with 18k miles in Colorado currently. Dealer can buy directly from other dealer, swap out the two assuming the other one is clean, and then do what it wishes with the bad one.

 

[mscot]

Can you let us know who the dealer is so those of us in CO know where to avoid?

 

[FZRunner]

How far did you drive it before noticing it? Just curious. Had this happen (& more) to me years ago, before I stopped using others to do my work. Put oil in it and drove it for another 4 years. Not in any way telling you to not worry about it, just wondering how long it took to notice. Engines will run for a fair amount without new oil before trouble starts. But again, not trying to change your mind. Good luck.

 

[Dillusion]

Get an attorney and get them to give you a brand new 4Runner. Get attorney fees paid in addition to a new vehicle. Extreme negligence.

Rebuilding or putting in a new engine is not an option. Would lover the value by at least 20% or more.

This will never happen.

 

[Seymore Butts]

I recently purchased a Calvary blue trd pro a few months ago, brought it in Saturday for the 25k service

Thanks!

Was this a used vehicle when you bought it?

So, what is the dealer's best offer?

 

[Lester Lugnut]

If they can't perform an oil change w/o ruining the engine; then what chance would the OP have getting the engine torn down and rebuilt by this same dealership.

Yeah...I know...lube techs are not ASE techs. just the same...I would not trust them to get thru this successfully.

 

[golfbuddy]

I could never be happy with that truck again. I'd do whatever is cheapest to get me out of it and into a new one. I turned down all the free oil changes that came with mine because of stuff just like this. Sorry OP.

Also, my first post on this forum. Woot Woot!

 

[Seasparrow]

Don't they sell short blocks ??


Short Block - Toyota (11400-0P100) | OEM Parts
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[nvbirdman]

Write a letter to the dealer (you want him to reply in writing) to discuss the options they have offered. His reply will be further ammunition if you are forced to get an attorney involved.

 

[CO-Cygnus]

Don't they sell short blocks ??


Short Block - Toyota (11400-0P100) | OEM Parts
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That's a 3.5L Tacoma engine...

 

[Seymore Butts]

So, how did this turn out?

 

[Ralph Blake]

People ask me why do you go to all the trouble to change your own oil today, my only answer is i do not trust others to do it.

 

[codrMechanix]

People ask me why do you go to all the trouble to change your own oil today, my only answer is i do not trust others to do it.

Amen to that brother! And for someone like me who's not a mechanic, it feels good to do the basic maintenance whenever I can.

 

[Direwolf82]

It kind of sounds like a lot of people are quick to say lawyer up while it sounds like the dealer is trying to do something to make it right.
Hopefully this didn't have to get ugly for you, rising costs of products do not go down if the manufacturer is having to pay lawyers and such.
Of course maybe I'm wrong and you need to get involved with a big legal situation to make things right but it does sound like the dealer has accepted responsibility and is trying to work with you.
And yeah, doing the work yourself can save some headaches at times.

 

[brokenrunner]

hell i would take whatever i could get