Ordered a GOBI rack from Trail Duty in January......waited, waited, waited. Called, emailed, called, emailed. FINALLY get an email that they will check with GOBI and will get back with us ASAP......and now NOTHING again. Boy that is some jam up customer service right there. Im sure as I type this that the fan boys will be out soon to tell me how there the best and that I shouldnt be concerned. Any insight? We didnt order a $20 dollar part. Were talking a $1700 dollar item here.
WTF is up with Trail Duty Customer Service?
- Thread starter glen1978
- Start date
- Status
Register to hide this ad
bloodninja
New member
I ordered mine on October 27th, 2015. Still waiting......
that's completely unacceptable. wow
Jhalko
New member
Didn't someone recently post that it took over 12 weeks for their Gobi rack? Plus they were told it shipped more than a month earlier (obviously wasn't true).
They seem to be approaching drabbits lead times.
Either you really want it and are willing to wait, or you move on, I ordered my Gobi ladder through them and had a similar experience but on a shorter time frame. I wasn't in a rush and there wasn't another option though.
They seem to be approaching drabbits lead times.
Either you really want it and are willing to wait, or you move on, I ordered my Gobi ladder through them and had a similar experience but on a shorter time frame. I wasn't in a rush and there wasn't another option though.
Probably so I could see if this was normal....??
holy shit
philsey
New member
So, if it's "normal", then it's OK with you? Welcome to the "*****in' about Gobi Delivery/Poor CS" threads, of which there are legion.
We cannot fix this. 'kay? :rockthrow: Put up with it or go elsewhere - simple.
/thread like stiffy said.
philsey
New member
Other than a new kidney, I wouldn't wait that long for anything!
And yes, I'm over-caffeinated.
wild_turkey
New member
Somewhat Similar Experience
I had a somewhat similar experience with the customer service department in that they did not respond to my email to cancel the heavier duty struts from my order. I called and they apologized. My ladder shipped out the next day. Squeaky wheel gets the grease? I only ordered the ladder, so my lead time was pretty good.
BTW, you can get a similar pair of upgraded struts for 1/3 of the price ($43/pair). You need to specify in the ordering instructions to "Convert to 10mm straight ends." They work like a charm, but we will see about longevity. They hold the liftgate with the extra weight of the ladder and a half-full trasharoo (all I've tried so far).
http://www.liftsupportsdepot.com/strong-arm-6156-gas-charged-cadillac-chevrolet-gmc-liftgate-lift-support-strut-49124w/
I had a somewhat similar experience with the customer service department in that they did not respond to my email to cancel the heavier duty struts from my order. I called and they apologized. My ladder shipped out the next day. Squeaky wheel gets the grease? I only ordered the ladder, so my lead time was pretty good.
BTW, you can get a similar pair of upgraded struts for 1/3 of the price ($43/pair). You need to specify in the ordering instructions to "Convert to 10mm straight ends." They work like a charm, but we will see about longevity. They hold the liftgate with the extra weight of the ladder and a half-full trasharoo (all I've tried so far).
http://www.liftsupportsdepot.com/strong-arm-6156-gas-charged-cadillac-chevrolet-gmc-liftgate-lift-support-strut-49124w/
Wow, this forum is something else. Ive ask a couple of questions on here that I feel are legit. Then some tool pops up and spats off his $.02. Yes you were quoted for a reason. Go crawl back under your rock. Im a member of an ample amount of forums and can ask questions and not get rocks thrown at me. Forums are for people to seek help/show off there rides/buy and sell parts/and general socialization. Apparently you fail at the latter.
hayde89
New member
I completley agree. I feel like everytime I post a legit question it gets torn down by many and only a few are really willing to help. Like you said it's a forum dammit the whole point is for people to post questions. Even if it is a repeat it shouldn't matter. A good answer is never do a search. If someone doesn't want to helpfully answer then they shouldn't open the thread. Rant OVER>>>>
Blitzkrieg
New member
I'd call them up and say you want to cancel the order based on the poor customer service.
If they rebuke you tell them you will just file a dispute with their credit card company. Not everybody knows it, but disputes cause the company behind the disputed charge money. They don't like them.
Don't get upset about the occasional smart ass comment here. To be honest I can't think of one person here who is intentionally a butthole. Most of the time it's sort of tongue in cheek humor. ;-)
If they rebuke you tell them you will just file a dispute with their credit card company. Not everybody knows it, but disputes cause the company behind the disputed charge money. They don't like them.
Don't get upset about the occasional smart ass comment here. To be honest I can't think of one person here who is intentionally a butthole. Most of the time it's sort of tongue in cheek humor. ;-)
bjohnston115
New member
Took me almost 20 weeks to get mine when i ordered with TD. I completely stopped dealing with TD and directly with Gobi and got it sorted out rather quickly.
philsey
New member
Tool here. I've reposted your OP so that you can see that you did not, in fact, "ask a legit question". You simply complained about poor service.
To which I reminded you that we cannot help you, and you were, indeed, just complaining, not "asking for help".
You did not:
"seek help...
show off...
buy/sell...
socialize..."
....aaaaaand your still complaining. You'll also notice I did not tell you to Search "Gobi", so you'd have found the "ample" number of threads concerning their delivery and CS.
You want help? OK, here 'tis. Either put up with their service, or go elsewhere. You're welcome.
/done
Hawaiian4runner
New member
"Any insight?" is sort of a legit question.
hikenbike
New member
2 posts per day, every single day for 6 years.......and yet so miserable. Sad. Aging that way is gonna suck......but who really gives a sh!t.
- Status
