So last week I ordered a Mean Green alternator from Man-A-Fre. This afternoon, when I went to instal the thing, I couldn't get the mounting points to line up. I call Man-A-Fre and the tell me that they don't have any experience installing these on 4runners (understandable...they are a Land Cruiser shop), so I call Mean Green directly.
All I can say is that I have never dealt with such incredible customer service. I explained my issue to a tech support guy. He asked me what the part number was and when I told him, he said that the unit I had was in fact meant for older land cruisers and not for a 3rd get t4r. What had probably happened was someone handling my order made a slight slip up as the part numbers are almost exactly the same (LC: 1379 T4r: 13794) and the wrong unit got sent to my me.
I explained to the gentlemen that I was shipping out in a week and that however I dealt with the issue, needed to be the fastest way possible. He understood completely. He said that instead of exchanging it through Man-A-Fre, to do it through MG since they were the supplier and were 300 miles away instead of on the opposite coast.
He even offered me free installation If I wanted to drive 4 hours to do the exchange in person. He just kept telling me how sorry they were for the inconvenience and wanted to make sure that everything was made right.
SO, if anyone on here is looking for a high output alternator or started, even though they are definitely not the cheapest option, I can't recommend Mean Green enough.
Cheers everyone! :beer:
All I can say is that I have never dealt with such incredible customer service. I explained my issue to a tech support guy. He asked me what the part number was and when I told him, he said that the unit I had was in fact meant for older land cruisers and not for a 3rd get t4r. What had probably happened was someone handling my order made a slight slip up as the part numbers are almost exactly the same (LC: 1379 T4r: 13794) and the wrong unit got sent to my me.
I explained to the gentlemen that I was shipping out in a week and that however I dealt with the issue, needed to be the fastest way possible. He understood completely. He said that instead of exchanging it through Man-A-Fre, to do it through MG since they were the supplier and were 300 miles away instead of on the opposite coast.
He even offered me free installation If I wanted to drive 4 hours to do the exchange in person. He just kept telling me how sorry they were for the inconvenience and wanted to make sure that everything was made right.
SO, if anyone on here is looking for a high output alternator or started, even though they are definitely not the cheapest option, I can't recommend Mean Green enough.
Cheers everyone! :beer: