Addicted Off-road rear bumper

JayRolla said:
I think he is trying to say he will fix it. He has been a long time fabricator for toyotas and usually makes good with his customers. When I picked my bumper up years ago it was literally a two man show. Other than lead times he is known for a good product.
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Thank you.


Sent from my iPhone using Tapatalk
 
BikeDestroyer said:
I’ve waited 3 weeks, I think that’s long enough without even a single response from them and if I wait too long I won’t have any recourse with the credit card company
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I think your covered with what [MENTION=76419]Doc2012[/MENTION] posted, relax let it play out.
I'm sure you've wasted a $100 on lesser things in life!
 
96RedRunner said:
I think your covered with what [MENTION=76419]Doc2012[/MENTION] posted, relax let it play out.
I'm sure you've wasted a $100 on lesser things in life!
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That's not the point, I received a product that was incomplete. I shouldn't have to spend more money to make it complete and functional. I've waited 3 weeks for a response from them, how long is a reasonable time to wait for a response? The credit card company gives you 8 weeks. I'm not gonna lose sleep over it, but I have to say that I will never buy another product from AOR again and if anyone ask about my bumper I will steer them away from AOR. Customer service and product quality as a whole has gone down the toilet in this country, not just AOR.
 
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[MENTION=147273]BikeDestroyer[/MENTION], [MENTION=99565]kolelt[/MENTION], It is BS, I said WTF with my bumper and fixed it.
I get the point of the whole situation your dealing with, it's a PITA.
You could have waited to do the local fab work till you heard from AOR, you didn't thats where you decided to throw good money after bad. Don't get pissed at me for saying that, ight. In this day and age doing business over the internet we set ourselves up for just this kind of thing to happen. Is it right, oh hell no, is what it is though. As I said before good luck hope AOR makes it right. Will I buy from AOR again, your case may be a determining factor for alot of folks.
 
It's really unbelievable that a shop is sending bumpers out like that. The whole plate missing is kind of a big deal [emoji23]
 
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96RedRunner said:
your case may be a determining factor for alot of folks.
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It is for me.

I get that a small operation has a long lead time and that's to be expected in this industry, but that is a poor excuse for shoddy quality control and an unacceptable excuse for going 3+ weeks without a response. 3 business days is borderline unacceptable, much less 3 weeks.
 
BikeDestroyer said:
Still nothing. I filed a complaint with my credit card company and even they cannot get ahold of AOR. After seeing the bankruptcy filing with Pelfrybilt, I'm almost just thankful i received a bumper at all.
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I checked their website this morn it says they are open for business again as of Tuesday. Maybe the move is the holdup with comms. If nothing good comes of this take it as lesson learned, never trust nobody.
Pelfry did folks flat out wrong, if you haven't read on Tacoworld you don't know how bad they royaly F---'d people intentionaly. There are similarities.
 
This doesn't look good for AOR but they update their Facebook page everyday promoting their bumpers so they are around. They should never ignore their customers. That's unacceptable.
 
96RedRunner said:
[MENTION=147273]BikeDestroyer[/MENTION], [MENTION=99565]kolelt[/MENTION], It is BS, I said WTF with my bumper and fixed it.
I get the point of the whole situation your dealing with, it's a PITA.
You could have waited to do the local fab work till you heard from AOR, you didn't thats where you decided to throw good money after bad. Don't get pissed at me for saying that, ight. In this day and age doing business over the internet we set ourselves up for just this kind of thing to happen. Is it right, oh hell no, is what it is though. As I said before good luck hope AOR makes it right. Will I buy from AOR again, your case may be a determining factor for alot of folks.
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As long as you let it happen, it will keep happening, and no, it does not have to be like that. Call them out on it.
 
RedSled said:
As long as you let it happen, it will keep happening, and no, it does not have to be like that. Call them out on it.
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Hell yes call them out!!! Only way I see he can do that is get on FB light it up.
Where I mentioned "by doing business over the net we set ourselves up"
Your hands are tied unless your ready to drive and look them in the face.
We are relying on supposedly honest people in a dishonest world in some cases.

I don't want to get this thread locked, so I won't go into details. Read up on Pelfry refer to what I said in post at 11:40 am today
Last sentence.

As you like to say: Greed and corruption are rampant.
 
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2016 4Runner SR5 said:
Ah and as far as to late to file a complaint, that's BS. You have a tracking #, you have proof you just got it.
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Thanks for this advice. I ended up filing a claim with my cc company just for the $100 it cost me to correct the bumper. I just received word from the cc company that I am getting my $100 back.

I know $100 isn’t a lot of money, but the mere principle of AOR not responding to me and trying to rectify the situation is what pissed me off. AOR was not deserving of the $100 I had to pay out to complete their work.
 
Looked at AOR's website this morn, they have welder help wanted add on FB.
They upping their game for faster production, place your orders guy's.
(sarcoff)
 
BikeDestroyer said:
I actually called the credit card company today and filed a complaint to refund me the $100 I had to pay out. I know it’s just $100 but after spending over $700 on the bumper and not responding to my calls & e-mails is what got me. We will see what happens.
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Yeah, I'm having some issues with them as well.

Been nearly 12 weeks and I've gotten no response from them at all.

I wonder if I'm outside my time window to file a complaint to the CC company
 
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