Hello all!
I again am Scott, the owner of Aiden James Customs. Please read this as I feel you need to hear things from my side, some again as it may help you not only understand what I’ve been up against but what is changing, and for the better for my customers.
Below is an email I sent to every person who currently has an open order of my DRL bezel kits. Please note that ONLY orders with these kits are the only orders that have ever been delayed.
As explained in this thread before, I was up against having a full time job working 6 days a week most weeks, trying to manage this biz that became very overwhelming and trying to give my family the remainder of my very limited time (which consisted of having an off an on sick 1-3 year old nearly all the time).
I couldn’t keep up and I very much so regret how things took place and how it has left a bad taste in the mouths of many. It truly has given me stress and sleepless nights. I’m not a bad person nor am trying to scam anyone as I started this biz with knowledge and passion for these vehicles and wanted a way to give back to this community. I have failed many but have never left anyone without the product they ordered or without their money back, no matter how that took place.
That said, things have changed as noted below. I am no longer a Toyota tech as of last week (4/25) andam not 120% focused on improving my biz and getting the bezel kits out. I interviewed two people today as I am actively looking for help catching up and getting these bezels out. I am also taking full days to solely build these kits so I can again, catch up and get them out faster. As for communication, I now have more time that I can sit down and ensure I can answer emails daily. I have spent the past few days catching up emails and am currently caught up with every email in my inbox.
I can’t expect everyone to give me a second chance and some may not give me a first chance based on this thread. That is unfortunate and I have to live with that however, it won’t make me quit trying to be better and prove that I’m a trustworthy person and do help this community.
That’s enough story so here’s the email I mentioned above. Please feel free to email me at
[email protected] if you have any questions or comments. And as mentioned before in my other posts, I more than likely won’t see replies to this as I don’t get the notifications. So if you have something to say to this and/or to me, please email me.
“Hello,
You are receiving this email as you currently have an open order for my custom 4Runner LED DRL Bezel Kit or you have an open order and this kit is part of the order.
First off, my family and I want to Thank You for your patience and understanding with regards to the long wait time for these kits. Many of you know these kits are built by me personally and have become extremely popular making it nearly impossible to keep up with demand.
Just so you are aware of the status of me and Aiden James Customs, what many do not know, I up until last Wednesday April 25th was a full time Toyota Master Tech and was running AJC on the side while building it up. I would build these bezel kits at 5am every morning before work and during the weekends when not working while my now 3 year old son was napping. Well, I have parted ways with the dealer I was a Toyota Tech at, and am now running AJC full time as I have grown to a point where I need to better service my customers and move to the next level. My wife is now joining me to assist with the clerical stuff and I am working on hiring then training two people to help build these kits and help in the shop.
That said, I am working diligently to catch up on these kits and am processing them in the order received. I realize that I am months behind and greatly appreciate that you have waited so patiently. I will not sacrifice quality by rushing and will continue to build and test each kit prior to shipping. Once your order is being processed and I am building your kit, you will receive an automated email with tracking info. Please allow 3-5 days for tracking to show status with USPS as they could still be in the testing phase. Once done with testing, my wife or I will personally deliver the orders for that day to our local post office.
Once again, I greatly apologize for the long lead time for these and for your patience and understanding. My family and I also greatly appreciate the support of small family business!
Thank you and take care!
Have a great day!
Scott
Owner”
Sent from my iPhone using Tapatalk
