themuffinman619
New member
Stepped back from social media is another way of saying you got banned from one of the 4runner Facebook pages.
Aiden James Customs - Anyone heard from them lately?
- Thread starter delaWeb
- Start date
Stepped back from social media is another way of saying you got banned from one of the 4runner Facebook pages.
Toyota-Tech
New member
Ok, let me explain a bit more. First, you do have a point where how are those going to know when the train is back on track if I don't post in here. Simply put, and maybe I don't have a setting on but, I do not get regular notifications of posts to this thread so it is difficult for me to know when to answer someone. Next, I am trying to streamline the points of contact so I can better manage communication for current and future customers, exactly why I have dropped out of nearly every Facebook group as it would drag me into unrelated conversations when I need to use that time to focus on customer communication and orders. Lastly, and speaking bluntly, there are so many on this thread that merely clutter the thread making it more difficult to clearly see who/what I need to answer to.
And I fully agree about a realistic lead time. That's why I (1) have stopped allowing sales of the kits (2) Am working on a inputting all the orders into a spreadsheet and putting in doable ETA dates so I can not only give the customers a date, but a good one that I can be held to (3) Gave every customer with an open bezel order a specific email address that the inbox will not be filled with emails with quote requests, questions, Chinese lighting manufacturers wanting me to sell their products and so on and (4) Am investing in a company that will produce these to my high standards at a faster pace.
Maybe saying "This will be my last post in this thread" wasn't what should've been said. Maybe last post for a bit while I work to focus on improvement is the right statement. I am not here to scam anyone and will make everything right with regards to these and other orders. I started this biz out of joy for this community, things got out of control and I need to get them back in control.
If anyone has a question for me, please feel free to reach out to me at [email protected]. I will not post the other email my customers with open bezel order have here as I purely only want to have a clean inbox that only pertains to those bezel orders.
I do truly look forward to turning this around and getting back in good graces to help the community. Take care!
Toyota-Tech
New member
Just one and quite honestly there was a lot of lies that were said that I proved to many outside of that group that I had to. It was also a needed thing as I stated above. I was part of nearly 15 4Runner groups.
EddieV4runnin
New member
That’s what Pelfreybilt said....
Toyota-Tech
New member
Make all the assumptions (and jokes) you want kind sir. It’s messages like yours that clutters up the threads and makes it harder for those with actual orders to get info.
I will prove you wrong.
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comtn4x4
Senior Member
I truly hope you get this all sorted out. However, let me encourage you not to use forums as a means of communication to run a business. To promote or answer general questions sure. If you simply return phone calls and e-mails on a daily basis that'll be a good step in the right direction
Toyota-Tech
New member
I appreciate the support and will get it turned around. I have set aside time daily for communication that I will be sticking to. It was difficult in the past but it’s more than a must now. I appreciate the feedback too and don’t use this or any forum to run a business, just tried to provide a reply to those who either did need one or felt they did when I happened to see the message or comment. Take care!
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EddieV4runnin
New member
Come on I’m just breaking your balls here
Attachments
YellowSnow
Banned
Full on damage control....too little too late it appears. You just cannot screw people over these days. Not with social media, forums, IG, FB etc. once shit goes viral, you can pretty much kiss it all goodbye.
mrblah
Senior Member
Seriously, you guys should send me money, I will send you some lights sometime in 2020, and if i don't deliver I will refund your money sometime in 2020...... I guarantee.....the refund part, but not the sending you some lights part.
and thank you for the small business loan.
and thank you for the small business loan.
mrblah
Senior Member
Toyota-Tech
New member
And I still either send people what they order, send the order with a refund or send them extra items. Again, I will turn it around and get caught up. I wouldn’t be here answering the comments if I didn’t care about making it right.
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[email protected]
Member
You found the time to Mod your new 4Runner.
So is that what happens.. you take in orders, spend peoples money on your shit.. make them wait MONTHS til you get around to making them? Or is that mod money taken from the supply money to be able to get the order done? If you cant keep up, you shouldnt have taken any other orders. You should have refunded outstanding orders.
I am surprised you've made it this far.
97BlackAckCL
Elite Member
Yet everyone who posts in here that has sent you money says that you don't respond to emails for months.....
weeeee
New member
And yet that’s exactly what Pelfrey said right up until the day they filed bankruptcy on everyone.
I’m curious Scott, it seems that you’ve been deflecting a lot of this controversy and dismissing it as “lies” and telling everyone we have it out for you. Like I said on the FB group I literally have no motive in banning you other than protecting the rest of the community. I own no shop, have no competing products, yet you tell everyone I just have it out for you rather than accepting that you ****ed up.
Do you care to address this head on and maybe clear things up for your customers?
- I sent you messages last January (a year ago) about issues relating to your LED bezels and communication issues on T4R and other places. You stated you were busy but that you were working on ways to get them done faster (which I accepted as this was a custom product). Yet here we are a full year later with the same exact customer complaints, communication issues, and the same exact excuse on your end. Except now you’ve come to the recent realization that you need to keep track of the orders via spreadsheets and timelines, which to me should have been done from the beginning. You seem to lack how to keep track of ordering, and from an outside perspective that is concerning.
- I’ve gotten complaints that people have placed orders from you for particular products and not gotten a response on lead times despite constant attempts. Come to find out, these products were either never ordered, or you waited to order said products to get a holiday discount from the manufacturer. I have two separate complaints, about two separate companies, from two separate individals about this. Any comments? Why are you lying to your customers and telling them you’ve placed orders on parts to keep them waiting when you’re just holding out on a better deal for yourself to make more money?
- Your online posts seem to care more about your reputation and giving the illusion of doing the right thing/giving the same excuses rather than actually doing something about it. It’s been over a year of the same complaints and nothing has seemed to change.
I’ve held my tongue on here and on FB because I feel you needed the opportunity to turn things around, but given your posts I feel that you’re more interested in turning a blind eye to valid complaints versus actually addressing them.
honestly I admire you are owning your problem. I do want to buy your product, but to be honest, I will not give you money and then wait a year.
its not a difficult item to make. its past time to hire some help for the backlog. I am sure there are a lot of people in your area looking for temp work. if you truly want to make it right, you need to get caught up now.
I know you buy back the old bezels, to be honest, I would not spend that money for a used item with a new light, regardless of the condition.
I truly wish you the best
97BlackAckCL
Elite Member
It's OK, he's made spreadsheet now to keep track of things
Spreadsheets are ok for small businesses if you ask me IF managed correctly. An automated software is ideal but it does cost $.
I'm 100000000% against separate e-mails sorry IMO thats a piss poor business practice. I get mad at un-read e-mail weeks old by others.
Lol. I’m not going to buy anything here, don’t have a 14+ anyways, was just looking to replace my interior with LEDs. But it cracks me up how different this thread would be if Gobi was the subject. I get there’s a difference in billing, but Gobi goes well over their time quotes, lies about shipping, and has horrible customer service. At least this guy’s trying to respond, and sounds like if you get tired of the wait you get your money back. Dunno what more there is.
