I have a bunch of Victory 4x4 stuff and they’ve mostly been good about customer service. I have their driver and passenger side rear molle panels, standard length roof rack, winch bumper and rock sliders.
Both of the molle storage panels were flawless and arrived quickly without incident.
The roof rack took 45 days instead of 15-20 as advertised. The rear fairing was cracked, but they replaced it very quickly.
The winch bumper took about a month longer than the 20-25 days they quoted at the time of ordering. It arrived without the powder coat that I ordered. Had to go through the hassle of sending it back. Victory was quick about sending me a new powder coated bumper right away. They compensated me for the inconvenience and made it right pretty quickly.
The sliders took a few weeks longer than advertised but arrived mostly without incident. Unfortunately some of the expanding foam they use in packing got on the powder coat and was very hard to remove.
I really like their products, but other than the storage panels, they always seem to drop the ball or screw something up. On the positive side, their internet person Cam on this site is very responsive and manages to make things right quickly.