Changing the price?

[Kmvreter]

The dealer eventually called me back and wanted to know when I was coming in. I told them that I had no intention of doing so and that they shouldn't wait for me. That was two days ago. I'm in Northern VA and haven't had any 703 area code numbers call here. So I guess they've given up?

I'm still anxious because when I did talk to them earlier they said that I hadn't canceled my extended warranty. There's more to this story. When I initially purchased the vehicle I took the extended warranty they offered ($1800 for some third party deal-it was refundable if you didn't use it...) I went in maybe a week ago and canceled it. When they first called me it seemed like they had no knowledge of that. Which feels so much more slimy. The more I think about it the less sympathetic I am for them. I guess I'll have to call them back at some point and see what the deal is with the warranty. I'd much rather get a real one from Sean for half that price.

I take it you have already taken delivery of the vehicle so think of it this way: you got a good deal.
So are the original deal and extended warranty 2 seperate items or documents? Did you pay for them seperately? Great if they are because then you don't have to resign the complete deal. Maybe you can put a hold on the warranty payment if you used your credit card? Either way, don't delay in calling to follow up on the warranty cancellation. If they mention anything more about the actual deal, politely tell them it is done so drop it. Worst case, pay for the warranty, never use it and get your money back in the end.

 

[groats]

The warranty was included with the price. They called me today and said that it had been removed, which is good. They also tried a number of tricks to get me to come in and change the contract.

I let them know that I was under no obligation to change the contract and they pretty much agreed. But didn't I realize that they had made a mistake. They even offered to split the difference. Which was something that I had initially offered to do when they first called and they all but laughed in my face at the time.

Their last tactic was to work on my morality, saying that I knew what I was doing was wrong. I didn't point out the irony of a car dealership talking about ethics, but I did ask what would have happened if I had bought the car for MSRP then realized, weeks later, that I had gotten a crappy deal. They declined to answer.

I'll be honest that I was tempted to split the difference, but after reading your comments my mind was made up and my will was resolved, again I appreciate your support.

Hopefully it's done and over with. I'll never be able to go back there for service. But they were jerks for the most part anyway. I wonder how much they would have made had I used their service department rather than somebody else's, probably more than what they lost through these shenanigans.

 

[pmdata]

Be strong.

You are a person of good moral character, a rarity these days. I can understand what you are feeling.

However, take a trip over to the dealership section on this board and read "Confessions of a Car Salesman". Most dealers and car salesmen only want to separate buyers from their money. If you walked in there and asked to buy your T4R for $1800 over MSRP, they would have done it.

The dealership and the salesman will make it up over the next few days on someone who does no research and buys at sticker price. Don't feel bad. This is their fault, not yours.

Bank error in your favor. Collect $1800 and advance to Go.



Edited to add MOST dealers...

 

[G.I.G.]

I used to work at a ligit car dealership/brokerage in customer service part time while I was finishing up college. I will try to shed some light on the extended warranty portion of this for you...

You are correct, the extended warranty is purchased through a third party vendor and has nothing to do with Toyota or the dealership once you sign the paperwork and leave the lot. If the dealer said they are taking off the warranty, they are basically just sending the request to the warranty provider and they will send a pro-rated check directly to you or the lean holder of the vehicle if you financed it.

I have a feeling that the dealer is telling you "yeah, we'll take off the warranty" and they are basically pocketing the money that they think you owe them. You should definitley contact the warranty company directly, tell them you want to cancel the extended warranty, and to send the check directly to you or the lean holder of your vehicle.

Also, document this whole situation so you have your ducks in a row. I would even call a local news station or radio station that runs expose's on these slimey places to hopefully expose what they are trying to do. Nothing like sticking a camera and a microphone in those goober-head's faces when they walk out to their car to leave work at night! :biggrin2:

I hope that you are enjoying your new ride at least!

 

[JungleJim]

The warranty was included with the price. They called me today and said that it had been removed, which is good. They also tried a number of tricks to get me to come in and change the contract.

Of course they had it removed. But did they ever tell you that they would send you a refund? I don't think you'll ever see that money again. And now, you don't have the extended warranty.

By giving up the extended warranty, you basically gave them money back, unless you take them to court. Is there anything in writing that states that you get money back if you cancel the extended warranty?

$1800 is a lot to pay for an extended warranty.

 

[groats]

To hear the dealership tell it, the monthly charge is still the same, but the price of the extended warranty will come off the back end, so I'd owe 1800 less off the total price. Meaning that there would be several fewer payments.

Is that total BS or what? After typing that out it sounds squirrely.

That's great advice about calling the warranty people and making sure it was canceled AND refunded.

 

[tomhaney1]

To hear the dealership tell it, the monthly charge is still the same, but the price of the extended warranty will come off the back end, so I'd owe 1800 less off the total price. Meaning that there would be several fewer payments.

Is that total BS or what? After typing that out it sounds squirrely.

That's great advice about calling the warranty people and making sure it was canceled AND refunded.

I would call the warranty company and tell them to send YOU the check. You paid for it initially and you should get the refund. Then use that money to either buy another extended warranty or put it towards the balance of the loan.

 

[Boston_Runner]

To hear the dealership tell it, the monthly charge is still the same, but the price of the extended warranty will come off the back end, so I'd owe 1800 less off the total price. Meaning that there would be several fewer payments.

Is that total BS or what? After typing that out it sounds squirrely.

That's great advice about calling the warranty people and making sure it was canceled AND refunded.

If your bank has the car title, most warranty company has to sent the check to the title holder, and yes the credit will come off the back end of the loan. If your car is paid off, then the check will come to you. Call your bank and make sure there is a credit payment toward your loan. Again, call the warranty people and make sure the dealer sent the cancelation form to them already.