Contact information for Toyota technical question

delloro

delloro

New member
Need contact information for Toyota technical question

Anybody have a way to contact Toyota besides their "Customer Experience Center"? They don't know the answer, and eventually advise me to read the owner manual and then ask the dealer.

I read the manual and i dont trust a dealer to know.

What a colossal waste of time.

The website contact info is useless.
 
Last edited:
Register to hide this ad
Well you can't get a hold of TAS as you are not a dealer technician or Toyota service/factory support employee. You'd have to take it to the dealer, who would have to open a TAS case before they could talk with TAS (though TAS is typically the LAST resort, not the first.)

I'm with Lester, what's the issue; perhaps we can help?
 
delloro said:
Trying to find out the max depth of water a 4runner may cross.
Click to expand...

First off, we'd need to know the year.

Second, the answer is a bit complicated depending on what you're asking. Do you want to know how much water it can sit in our how much water it can drive through non stop?
 
A 2015 SR5 with no relevant mods.

Toyota must have some limit for an off-road vehicle. They do for the FJ. I want to know what it is for the 4runner.

So far, the Customer Experience Center has told me that the 4runner cannot ford water because it does not have vinyl flooring, and that it is not meant to cross "high water." But Toyota either does not know, or will not say, what "high water" is.

Seems sloppy or careless on Toyota's part. Jeep has a spec for the Grand Cherokee....
 
Last edited:
Lester Lugnut said:
Who would answer that question? Too many variables.

I see a gaggle of lawyers looking down from above.
Click to expand...

Toyota answered it for the FJ. Jeep answered it for the Grand Cherokee. Nissan's Xterra owners manual discusses what to do if driven through water above the hubs and says to keep the water below the exhaust and rear bumper when launching a boat. So the Xterra is good at least to above the hubs.
 
delloro said:
Toyota answered it for the FJ. Jeep answered it for the Grand Cherokee. Nissan's Xterra owners manual discusses what to do if driven through water above the hubs and says to keep the water below the exhaust and rear bumper when launching a boat. So the Xterra is good at least to above the hubs.
Click to expand...

Yeah... I see your point, but this isn't an FJ, Jeep, or Nissan.. So maybe Toyota didnt give a depth for the 4Runner...
 
I realize this data is also coming from a 2010 Runner.... but i did find this

2010 Toyota 4Runner truck-SUV

Says "he water fording depth (at walking speed) is 27.6 inches (roughly the top of the tires) and the minimum running ground clearance is 9 inches (2WD) or 9.6 inches (4WD)."

probably doesnt help much with the 2015 and its not a "Toyota Sanctioned site" but yeah...
 
Wikki said:
Yeah... I see your point, but this isn't an FJ, Jeep, or Nissan.. So maybe Toyota didnt give a depth for the 4Runner...
Click to expand...

I cannot believe that Toyota does not know, or cannot quickly determine, the max recommended depth for the 4runner. Especially when they did it for the similar FJ.
 
delloro said:
Toyota answered it for the FJ. Jeep answered it for the Grand Cherokee. Nissan's Xterra owners manual discusses what to do if driven through water above the hubs and says to keep the water below the exhaust and rear bumper when launching a boat. So the Xterra is good at least to above the hubs.
Click to expand...


Your point is well taken.

But....

As time passes on, what do we see....

More and more things disappearing.

Why?

Litigation.

Yes... the 4 Runner is an off road vehicle. I'd bet more and more people who have no clue what to do off of pavement(let alone on it) are buying 4 Runners and other such vehicles. Some of them are getting into trouble...I'll bet.

Turn on the TV at night and the airways are flooded with ambulance chasing lawyer advertisement.
 
delloro said:
I cannot believe that Toyota does not know, or cannot quickly determine, the max recommended depth for the 4runner. Especially when they did it for the similar FJ.
Click to expand...

The issue was brought up in this thread:

http://www.toyota-4runner.org/5th-g...nce-5th-gen-4runner-flooding-prone-areas.html

OP got this response from Toyota:

SeattleMike said:
A bump due to finally getting some reply from Toyota:

Dear Mr. SeattleMike,

Thank you for contacting Toyota motor Sales, U.S.A., Inc.

We thank you very much for your interest in our 2010 Toyota 4RUNNER.

We do appreciate the opportunity to respond to your inquiry. At this time Toyota only has specifications currently available for the 2010 FJ Cruiser, in regards to fording. Toyota took into consideration that the FJ Cruiser would be the model mainly used for fording. Unfortunately we do not have specific estimates for the 2010 4RUNNER available.

I hope this information is helpful for you and thanks again for your interest in Toyota, and have a nice day.

If we can be of further assistance, please feel free to contact us at http://www.toyota.com/help/contactus.html, or call us at 1-800-331-4331 Monday thru Friday 5:00 AM to 6:00 PM and Saturday 7:00 AM to 4:00 PM Pacific Standard Time.

Sincerely,

Mawana Thomas
Toyota Customer Experience
Click to expand...


:wtf:
Click to expand...


Also as I mentioned, if you want an accurate measurement that will depend on a few factors.

-Maximum Water Depth when standing still is below the rear axle's breather tube

-Fording water Depth will be slightly less than the FJ Cruiser (I figure about 25~26"), though I would be careful as the Intake Air Inlet is in the passenger front fender well above the liner.

-The measurements were apparently not bothered with because they did not intend/expect enough 4Runner owners to be using these vehicles in such conditions to warrant that record; a least according to the above quoted email.
 
Last edited:
What I really want is to find out what Toyota says it is. How can they have a spec for the mechanically similar FJ but have no idea for the 4runner? The 4runner is promoted as an offroad capable vehicle. Certainly one will encounter some water offroad. If Toyota did not consider that, maybe they can give me some guidance on the matter. Considering how they are the most familiar with the vehicle design.

I expect Toyota could answer my question easily enough, if I was able to get my question to the right person. Instead, they direct all customer communications to a "customer experience center" where the people either refer to the manual, pass customers off to the dealer, make answers up, or say they have contacted somebody at Toyota but the answer is not available. I do not believe they have any resources besides owner's manuals, and maybe some contact with Toyota, but they don't make any effort to answer a question they don't care about.

I want to ask Toyota myself, their customer service setup is not helpful to me whatsoever.

So does anybody have any way to contact Toyota, other than their useless "customer experience center"? They are clueless so far.
 
delloro said:
What I really want is to find out what Toyota says it is. How can they have a spec for the mechanically similar FJ but have no idea for the 4runner? The 4runner is promoted as an offroad capable vehicle. Certainly one will encounter some water offroad. If Toyota did not consider that, maybe they can give me some guidance on the matter. Considering how they are the most familiar with the vehicle design.

I expect Toyota could answer my question easily enough, if I was able to get my question to the right person. Instead, they direct all customer communications to a "customer experience center" where the people either refer to the manual, pass customers off to the dealer, make answers up, or say they have contacted somebody at Toyota but the answer is not available. I do not believe they have any resources besides owner's manuals, and maybe some contact with Toyota, but they don't make any effort to answer a question they don't care about.

I want to ask Toyota myself, their customer service setup is not helpful to me whatsoever.

So does anybody have any way to contact Toyota, other than their useless "customer experience center"? They are clueless so far.
Click to expand...

Doubtful as I don't know any way to contact the development engineer who designed the vehicle that would take the time to go measure a 4Runner on company time. (If I could, I'd love 3D dynamic models of the suspension geometry and vehicle...)

Any particular reason you NEED Toyota to tell you what their numbers are? The reality is that you're limited by rear axle breather tube for water and the height of the intake inlet in the passenger's side fenderwell. These are measurements that have been estimated and can be measured by yourself. A few people have chimed in and provided additional information to look through that supports the above statements. So I don't know why you need a theoretical number that doesn't seem to exist from Toyota when there are real world numbers to use, unless you're looking for some sort of evidence for litigation (which is probably one reason why the numbers don't exist.)

I even posted a reply that another member got from Toyota specifically saying that they didn't make those measurements because they never figured the 4Runner would be used for Fording.
 
Last edited:
You must log in or register to reply here.

Members online

Total: 389 (members: 5, guests: 384)

Forum statistics

Threads
278,309
Messages
3,554,075
Members
248,016
Latest member
Advally Service

Share this page

Trending content

Back
Top