Update: I wasn't too happy with my service writer from that visit I mentioned above and when they asked me to fill out a survey, I did. I wasn't overly critical, just honest. I said I didn't feel like the service writer cared one way or another about my 4runner and was focused on just getting through his day and running cars in and out of there, high volume. I said that the service wasn't necessarily bad, but it wasn't great either and they are such a big dealer that you will never get the feeling you are dealing with a home town dealer who genuinely cares about you or your car...
Well, I got a call from the Service Manager and he was very apologetic and I talked him through why I felt that way and mentioned the TSB that the service writer was disinterested in... A few days later, I got a call that he went ahead and ordered new speakers for me and I have an appointment to drop it off and have them replaced next week. Of course, your mileage may vary, but those surveys are important to them for sure.
Cheers!
Well, I got a call from the Service Manager and he was very apologetic and I talked him through why I felt that way and mentioned the TSB that the service writer was disinterested in... A few days later, I got a call that he went ahead and ordered new speakers for me and I have an appointment to drop it off and have them replaced next week. Of course, your mileage may vary, but those surveys are important to them for sure.
Cheers!