[MENTION=148378]Dobinsons Mike[/MENTION] I have a question on Dobinsons' warranty since I'm considering getting your kit for my truck. I've been following
this thread about a Bilstein failure and their refusal to replace them under warranty and I decided to read up on Dobinson's warranty. I noticed that in the warranty terms on the site it says this:
"Dobinsons Spring & Suspension™ products are designed for normal use and are in no way, covered under warranty should the vehicle be used in any form of extreme sports, competition racing or
produce lift of 50mm or more." (emphasis added)
50mm equals about 2" but you offer options on the site that lift 2.5" and 3" and I've been looking at getting a 2.5" kit. How does the warranty work for those? I tried searching around but couldn't find any info.
Thanks!
I am sure Mike will chime in about warranty details but I would guess that the stated '50mm' is primarily related to Australia's lift laws (
Is your 4WD legal? or
https://infrastructure.gov.au/vehicles/vehicle_regulation/bulletin/vsb_ncop.aspx ).
Yes, that's right. 50mm is mostly because of the lift laws, but also for a lot of components that could be affected by a taller lift than that. Like if you put a 3.5" front lift on a 15 year old 4th Gen with 250,000 miles on it, and your CV's start giving you troubles real quick, you'll have to sort through that issue yourself.
But here, we're extremely realistic. If our strut failed like that post you shared, where it snapped at the base, we would sort it out real quick. And even if someone is outside of our warranty period, we would still offer replacements at a heavy discount instead of leaving him high and dry.
*If someone was running thick strut spacers and the lower mount broke - declined.
*If someone was running overly heavy or too tall of a coil and the lower mount broke - declined most likely
Running parts of ours on a vehicle they aren't listed anywhere for - most likely declined unless there was a conversation had before hand
*If someone was running anything I had suggested that works in conjunction with the parts we offer and it failed - parts are covered under warranty
*Our coil mixed with another brand of strut or shock - the coil probably would never fail anyway, so it falls on the other brand that had the failure.
Oh, and don't forget that most legal documents (and warranty statements) are there in black and white in case they need to be referenced, but it doesn't always mean that the product wouldn't be covered under warranty. We wouldn't offer the various lift heights and coil options if we couldn't stand behind it, and here in the USA, we do stand behind it. Not that we've had to really, as I think I've only warrantied a couple of shocks or struts in the past few years due to shipping damage in transit (shock broke out of box from the delivery driver throwing it around too much, that sort of thing).
But this does raise a good point, I guess people shouldn't be mixing our heavier rate coils with 5100's if their product, as they're declaring from their emails, can't handle a heavier rate coil. Ours definitely can, especially with the 360 degree welded lower coil seat, never ever seen one deflected, and our heavier sized lower mounts. I'll have to do some more comparisons to show everyone the differences.