Dura Trac mystery

Don in AK

New member
I had my right rear tire go completely flat this week, while going down our only 6 lane divided highway. The low air light came on, and I pulled over as soon as I was able. I swapped the tire out and took the flat home. I was unable to find any reason for the tire to go completely flat, and the tire then was able to hold 40 pounds of air over night. trance, right?

So the next morning I took the wheel/tire to a Goodyear dealer. They were unable to find any reason for the flat, but offered to sell me a new one for $305 plus $85 shipping. They said I needed a new one because I drove too long on the flat and ruined it. When they got the tire off the wheel I could see about a cup of tiny rubber pieces, so it is possible that the low air light didn't come on as soon as I thought and I really did drive it too long, but that isn't the real issue.

I said that I thought that the tire should be covered under the Goodyear warranty because it went flat without me having done anything to cause it to happen. This dealer gave me a long story about how I had to start the process by going through the original dealer, which was in Seattle. The shop was not very helpful, so I took the wheel/tire to the local Goodyear truck dealer. They also tried to get the tire to go flat, and in so doing, got the tire inflated up to 60 pounds with no luck. At that point they decided that the tire was defective and replaced it at no cost to me.

I was not able to find any other threads on this sudden and inexplicable kind of flat, but folks should be aware that it can happen. Lessons learned:
1. Always heed the low air pressure warning light, and pull over as soon as it is safe in order to save the tire, and
2. Don't be afraid to use the available manufacturer's warranty. I didn't get the Discount Tire road hazard warranty because there are no shops here in Alaska, and of course that probably would have covered this defect. But keep in mind that there is a Goodyear warranty also.
 
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Tire shop run around is the WORST! That sucks man! I hate buying extended warranties, road hazard etc but I swear every time I DON"T buy that coverage I need it and every time I DO buy it I never need to use it!!!

It is funny how some shops will just do the right thing and take care of the problem or lie to your face and just try to bone you right there... That is not good customer service at all man... Avoid those folks at all cost! Maybe you are in a remote area of AK and don't have many choices for tire shops? Jeez $85 shipping for one tire??? Sounds like that dude just didn't want your business!

Did you take any pics of the chewed up tire? How is the ride and road noise of the duratracs?
 
Boaz: I'm in Anchorage, but the shipping price was the same for both the crappy dealer and Discount Tire. Getting anything here quickly is just going to cost you as there is no UPS ground, 2nd day air takes 3 or 4 days, etc.

And I didn't take any photos of the inside of the tire. When I looked inside I could see where it looked like the sidewall had rubbed against itself, thereby creating all the rubber dust, but I couldn't see why everyone thought the tire was now unusable.

Jeremy556/philsey: could a leaky valve stem cause air to be released almost immediately? The sequence of event went fairly quickly from the light coming on to the tire being completely flat: this wasn't a slow leak. Of course, now that the tire has been replaced and no longer a likely cause, it will be interesting to see if the same scenario repeats itself in the future.

On a related note, right after this happened I did notice that the nut surrounding the valve stem was only finger tight in the remaining three wheels. Is there anything anyone has found that says how tight those nuts should be? And are the o-rings under that nut? It seemed as the nuts were snugging down against a rubber backing rather than more metal.
 
I've been buying tires solely from Discount Tire since '93 and have bought the road hazard coverage each time and yes,on some sets I never used it but on others I have and never had an issue getting a tire replaced. Most of my damage on my tires that were replaced was from hard street driving and once from an off road trip but when it does happen it's worth it.
 

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