Caveat Emptor.
I purchased a set of these keys from Extra-Partss. I alike many others, had issues within a few days. I emailed them asking for an exchange, but then decided I would just take a return, as I read of other people's problems. I told them I wanted a return, was provided an RMA number, and sent the keys back.
Here's a little precursor: When I ordered my keys from extra-partss (ES), I specifically asked them if the shell/ back of the key would bear the Toyota logo, which I was told it would not. So I purchased some shells from Amazon (just like the key fob from ES but without a transponder), as the shells had the Toyota logo.
Within a few days of returning my keys, I received an email stating I had sent back a product that was not theirs. While you may think that I made a mistake, and sent back a key with the Toyota back-piece from Amazon, you would be assuming incorrectly.
The ES keys came with Toyota logos on the back. I never used the shells I ordered from Amazon.
I explained this to ES, but they stalled and stalled, which practically took up my 30 day return window. It wasn't until I told them that their keys had the Toyota logo (which I mentioned to them I was originally told they wouldn't), was I told I could get a refund. So I thought everything was good to go.
That was, until I received another package from them, with two new keys. I emailed ES informing them, which they said to again return. I instead refused shipment, as I didn't want to pay for return shipping on principle. Again I was told I would be issued a refund as soon as they received the keys.
Yesterday I received a package from ES, with two new keys, that were shipped Jan. 15th, which was after I returned the keys (refused shipment). I promptly emailed, an today I received a message that I was far outside my 30 day return window, and that they had fulfilled my exchange (essentially).
Mind you, I have been nothing but polite and accommodating. It's not so much about the money I wasted on this Chinese, knock-off junk, as it is the principle. I'm sick and tired of all these would-be "fly by night" internet companies that have deplorable customer service. Furthermore I told them I would do whatever I could in order to obtain a refund, provided they don't issue me an RMA number to which I can pay return shipping to them, for a refund. I also told them that I would potentially look into trademark infringement, unless they are licensed to sell this product with a Toyota logo, as I highly doubt they are. I'm out to protect the consumer, and potentially Toyota's corporate interests as well.
For those of you still with me: Caveat Emptor.
Sorry for the long rant, but shoddy businesses like this shouldn't exist. If this protects one consumer on this message board, then this post was worth it.
If anyone wants emails for proof and/ or future correspondence included in this post, I will be happy to provide it.
-Jake