"Teflon" coating from dealer

TOPDECK

New member
This is kind of a long story...

So when I bought a my 11' TE a couple weeks ago, I basically had to settle for black as it was the only one I could find with all the off-road options and JBL nav, and I still had to drive over 100 miles to get to it. I was sold on the car before I even got to the dealer. The biggest hurtle was the color.

The sales person suggested that I get the "Teflon" coating on the car to protect the black finish, and that since the vehicle would be used for long overland trips on and off road, he wouldn't let us leave without it.

Of coarse I was skeptical of such a process because it sounds like a scam. I knew that Teflon, a product of Dupont, does not bond to any surface under around 700 degrees fahrenheit or so. But the sales guy assured me that it was an extensive process and was not just a coat of good wax.

I bought it.

Through my own research I have found that there is such a process of using Teflon based polymers to coat a vehicle. That process can cost between 3 and 4 thousand dollars and is often offered by very high-end detailers. In addition I have learned that the process sold as a "Teflon Coating" by car dealers is nothing more than, as I suspected, a good wax.

I didn't have the coating put on when I bought it since it was late and the service guys had already gone home for the night. I brought it back a few days later and had them put it on while I waited at the dealer (100 miles away from home remember) for 4.5 hours. When it came out, I was not blown away. In fact, it looked basically the same except for the generous helping of tire shine product on the tires. Which by the way flung off all over the side of the car on my drive home.

It had rained for a couple of days earlier this week and after it all cleared up, I decided it would be a good idea to give her a wash. I had been driving all day in the rain picking up supplies and equipment for our first overland adventure in the car, and it was looking quite dirty. What happened next was horrifying.

I sprayed off the car as anyone would do, and filled a bucket with suds courtesy of Meguiar's Ultimate Wash. As I started washing I noticed something strange. As soon as I would wash an area it seemed to dry very quickly and a thick white film streaked down on the paint. It was cool outside and the car was parked in the shade. It was on the windows and everywhere.

At the same time I noticed that soap in the bucket would no longer create suds. I knew from my long stay in the saltwater aquarium industry that when water will not foam, it usually points to an petroleum based contaminate.

I washed the car once over and attempted to dry it, but the white "stuff" was everywhere. My wife walked outside and her face said it all. :wow2:

She was mortified. I was as well but I was trying to hide it.

We washed the car again; I washing and her quickly rinsing and drying behind me. It looked a little better but still really really bad. It looked like it had been neglected for 5-6 years. Not a car with 600 miles on it. There were buffer marks from one end of the car to the other and other "mystery" scratches that were not there before. It seemed like we had simply washed off whatever they put on the car, leaving only scratched and swirled black paint.

I thought it might have been the soap. Maybe it was a bad batch. I washed my wife's car, a metallic black Jetta GLI. No problems.

I called the dealer and they were very apologetic and nice. They told me to drive it down there and they would "fix it". They also said they would cover my gas for the trip and give me a rental car to drive back home so I wouldn't have to camp out in the service waiting room as I did before.

I dropped it off today, and showed the paint to the sales guy that sold us the car, and he couldn't explain it. So I drove my newly rented Nissan Embarrass-mobile home. They already called to say that we can pick the car up in the morning. I am not believing in the least that it will be fixed for the 5 years that it is guaranteed for. To be honest, I want my money back for this wonder coating.

Has anyone else had this put on their car? Has it lived up to your expectations and its purchase price?

I am now looking on just having it wrapped in 3M vinyl. But it is expensive. I hate to pay for a mistake twice. Especially when the temporary solution costs around 3 grand.

Your thoughts?
 
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My dealer never mentioned anything about a teflon coating for the paint. I've never even heard of it before. I hope they do come up with a proper fix for you truck. Best of luck.
 
Very unfortunate! I too was offered this "Teflon coating" but declined, my bro in law is a Toyota tech and had told me of issues they have had with this product which were basically the same issues you have described. He described it as a thick coat of decent quality wax which will eventually wash off.

If it were me I would certainly want my money back! I'm also thinking I would bring it to a reputable detailer to check for any damages and to get an estimate to strip and re wax the truck, which should also be on the dealers dime!

Best of luck!!
 
Sorry to hear about your tale of woe. This certainly underlines that the snake-oil salesmen no longer travel from to town .. they've set-up shop at car dealerships.

I'm surprised that the dealership is working with you to make matters right for you. Usually they are the ones who are "teflon-coated". Nothing sticks to them.

If the dealership is reluctant to refund your money for the fried egg-white teflon coating, suggest to them that the only other acceptable compensation will be to strip the paint and respray your 4Runner to color of YOUR choosing. You didn't want a black 4Runner in the first place.

Against my better judgement, I have a black 4Runner as well .. no teflon coating though. Phew!
 
Thanks for the replys.

I am going to give this "fix" of theirs a chance. They guarantee it for 5 years. It it all falls to hell then I will demand a refund.

If it stays good, then I will be VERY surprised but happy.

I am still looking into the vinyl wrap route. It is just a lot more expensive than I thought it would be. But I guess the price is justified since they have to disassemble the outside of the vehicle to get it right.

I guess we will see.
 
in all honesty,

i would go with taking it to a reputable detailer and having them fix the problem or stripping it and having it repainted FAR before vinyl wrapping the car.

some wraps say they last 7 years, some say 3. the fact that you are going to use this on and off road for overland trips has me thinking that a proper paint job protected by a coat of clear would be better.

also read somewhere that unless you go with the top shelf stuff (3m/avery) you could damage the original paint underneath.
 
Take it to a detailer. Have them fix it (a good one can with no problems) and take the bill to Toyota dealer. What you are doing is like going back to a doctor that has botched the first surgery, or the engineer whose bridge collapsed the first time.
 
Update: The saga continues.

I drove down to the dealer to pick it up today. Guess what? They didn't do anything. They didn't wash it, wax it, or re-apply their snake oil "Teflon Coating". What they did do however was get tire dressing all over the flat black plastic on the fenders, and all over the paint. I have got tire dressing on plastic like that before, and if you don't get it off right away, it seeps into the plastic never to come out again.

They sent it back to be fixed again, this time the car came back out in less than 10 minutes. Still not washed. Still not waxed, and still the coating not corrected and still covered in swirl and buffer marks. So what did they do? They covered the black plastic with tire dressing or ArmorAll, including the window trim and the mirrors. The put a thick coat all over the front and back bumpers and every bit of plastic on the vehicle. I never put ArmorAll on plastic like that. Once you do it, it is a slippery slope and never looks the same again.

Horrified, I got the General Manager of the dealership to come out and he got a detailer guy to come out as well. Also in attendance was their customer service manager and a few other people as well. The detailer told them strait out that they wouldn't be able to fix the paint.

It goes to the body shop on Monday. And now I am driving a Mazda 3 from Hertz. A far cry from the $40k truck I bought.

The General Manager asked me "Do you still want this car?"

I said yes because I know there are not any TEs to be had in CA. I can't afford a new Land Cruiser (double the cost of my TE), and I don't want a Sequoia.

But still. I am thinking now, I should have said no.
 
Update: The saga continues.

I drove down to the dealer to pick it up today. Guess what? They didn't do anything. They didn't wash it, wax it, or re-apply their snake oil "Teflon Coating". What they did do however was get tire dressing all over the flat black plastic on the fenders, and all over the paint. I have got tire dressing on plastic like that before, and if you don't get it off right away, it seeps into the plastic never to come out again.

They sent it back to be fixed again, this time the car came back out in less than 10 minutes. Still not washed. Still not waxed, and still the coating not corrected and still covered in swirl and buffer marks. So what did they do? They covered the black plastic with tire dressing or ArmorAll, including the window trim and the mirrors. The put a thick coat all over the front and back bumpers and every bit of plastic on the vehicle. I never put ArmorAll on plastic like that. Once you do it, it is a slippery slope and never looks the same again.

Horrified, I got the General Manager of the dealership to come out and he got a detailer guy to come out as well. Also in attendance was their customer service manager and a few other people as well. The detailer told them strait out that they wouldn't be able to fix the paint.

It goes to the body shop on Monday. And now I am driving a Mazda 3 from Hertz. A far cry from the $40k truck I bought.

The General Manager asked me "Do you still want this car?"

I said yes because I know there are not any TEs to be had in CA. I can't afford a new Land Cruiser (double the cost of my TE), and I don't want a Sequoia.

But still. I am thinking now, I should have said no.

feel sorry for you man. i know how it feels to get jacked around by the dealership.


lets just hope it comes back from paint the color that you want it and the way it shoulda been in the first place.


hopefully the good memories you have with your 4runner will outweigh the bad ones.
 
Thanks man. I hope it all works out well.

My wife opened up a case with Toyota Motors USA today and we are working with someone from corporate as well. Hopefully if the dealer can't get it together, Toyota themselves will. I was surprised on how friendly and "on our side" they were.
 
Thanks man. I hope it all works out well.

My wife opened up a case with Toyota Motors USA today and we are working with someone from corporate as well. Hopefully if the dealer can't get it together, Toyota themselves will. I was surprised on how friendly and "on our side" they were.

hopefully they treat you right.

what color are you getting it painted btw? :D
 
Well if they determine that it needs to be repainted they have instructions not to paint it until we are notified and given options.

If they have to repaint the car, I am going for "Super White".

We should know Monday or Tuesday.

In the meantime, if anyone needs it I have a 2012 Mazda 3 over here. Gas is on Toyota. LOL
 
Get Toyota corporate involved NOW!!!

While the dealer is trying to keep you happy, there isn't much they can do once they have trashed you're paint and plastic. Very shortly they'll start getting defensive and uncooperative.
 
The General Manager asked me "Do you still want this car?"

I said yes

:redbrick::ybrick::redbrick::ybrick:

The answers should have been.... THIS car, NO...but you WILL find me another one JUST like it.....have it shipped in from where ever it needs to be at YOUR cost. Until then I WILL be driving one of your loaner SUV's, end of conversation.
 
:redbrick::ybrick::redbrick::ybrick:

The answers should have been.... THIS car, NO...but you WILL find me another one JUST like it.....have it shipped in from where ever it needs to be at YOUR cost. Until then I WILL be driving one of your loaner SUV's, end of conversation.

Ditto on this, NO WAY would I want that vehicle, I'd tell them to find me another one in the color you want and continue to drive the loaner until you get it. I have been searching for a LE for 3 months now and I like you live on the west coast, non to be had but the Mid west has a few LE's
 
You said "NO" when they offered to take it back?!?!?

Westwind hit the nail ON THE HEAD- if I were in your shoes I'd go back to the GM and take him up on that offer ASAP unless Toyota USA beats you to it and offers to do exactly that for you...

It's not like you leased a jeep or explorer or something, and I'm not saying that to bash those vehicles, but IMO and from what I've read here many of us chose the 4runner with the intent of driving it for hundredSSS of thousands of miles and for $40K you deserve to be happy with your purchase. This wasn't a used car and it wasn't you who did the damage. They did it and it's their job to deliver a new and flawless vehicle to you.

Good luck man. All things considered my gut says the dealership, with or without pressure from Toyota USA, will do the right thing by you. And if need be remind them that there are 1000's of T4R members who are reading about this...

:redbrick::ybrick::redbrick::ybrick:

The answers should have been.... THIS car, NO...but you WILL find me another one JUST like it.....have it shipped in from where ever it needs to be at YOUR cost. Until then I WILL be driving one of your loaner SUV's, end of conversation.
 
Thanks for the reply guys. I know it might have been a mistake to say yes. But I was looking for the quickest solution first. We are leaving in just a couple of weeks, and we cannot go without the 4runner. We actually bought it specifically with this trip in mind.

Thats why I didn't want to wait around for a new one. I searched around last night, and there are not any to be had really.
 
Here's another thing to keep in mind. You PAID the dealer for this stuff and it harmed your T4R. The dealer should refund you the cost along with making things right.
 
on a lighter note,

a blizzard pearl trail edition would be might sexy. :D

first on the forums as well i might add :hungry:
 
If it's going to be repainted you should not have it back in a week either... tear down... sand blasting the old paint off... repainting.. baking... reassembly... you DO NOT want them to simply paint over the paint that's on there now. then you have the 2 weeks of being REALLY careful with it while the paint fully cures.

Honestly... I would get another vehicle. If anything have them let you keep this one while they find your real replacement. that way you have the 4Runner for your trip.. the dealer doesn't pay a rental company... and you come home to the vehicle you've always wanted.

It's the best win-win in the situation if you ask me.

Okki
 

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