Toyota messed up oil change bad!! Advice

[xxaarraa]

Runner has been at the dealership since Friday now. I have yet to hear back from them, I let them know that I am not comfortable driving a vehicle that didn't have but maybe 2 quarts of oil in for over 50 miles of driving it. ANd that I believe they need to either buy the vehicle from me at book value, and also cover my tag, title, tax on what I get next, or an engine. He said he understands, and will get in touch with me when they figure out what to do. I have a ton of legal documentation of them admitting on paper and their own system they messed up. I will easily go to the news and blast them if it's not taken care of. As of now they are working with me. I will keep you posted

Good job, looks like you are covering all the bases. If you and them do decide to go the new engine route, ask if they will let you pay the difference for a TRD supercharger install. Would be a great time to throw in a supercharger along with a brand new engine, as well as work out a discount on the labor/install.

Just saying

 

[roadster-nh]

^^ Yeah, I'm not sure I would hire a dealer who botched an oil change to install a supercharger.

 

[xxaarraa]

^^ Yeah, I'm not sure I would hire a dealer who botched an oil change to install a supercharger.

LOL, you are absolutely correct. I didn't think of that.

But if they give you a new engine, can you insist on having it installed at another dealership?! :bluejump:

 

[redbull9944]

LOL, you are absolutely correct. I didn't think of that.

But if they give you a new engine, can you insist on having it installed at another dealership?! :bluejump:

This would be the OP's best bet, if he wants to keep the car.

OP, contact the next closest Toyota Dealership and have them give you a quote on a new engine and install. Give that quote to the dealership that messed up your 4Runner and demand they pay that amount to you.

If it were me I'd handle it this way, put the money in the bank and drive the 4Runner in its current state and see if the problem was resolved. Best case, your engine is ok and you have a check for ~$6,500 (?) that you can use if the engine ever shits the bed.

Just my 2 cents

 

[bergs]

MikeInNH - Do you own a red Saab by any chance?

 

[ASUMTNEER]

This would be the OP's best bet, if he wants to keep the car.

OP, contact the next closest Toyota Dealership and have them give you a quote on a new engine and install. Give that quote to the dealership that messed up your 4Runner and demand they pay that amount to you.

If it were me I'd handle it this way, put the money in the bank and drive the 4Runner in its current state and see if the problem was resolved. Best case, your engine is ok and you have a check for ~$6,500 (?) that you can use if the engine ever shits the bed.

Just my 2 cents

Great idea...I vote for you taking this route. I hope everything works out in your favor.

 

[MikeInNH]

This would be the OP's best bet, if he wants to keep the car.

OP, contact the next closest Toyota Dealership and have them give you a quote on a new engine and install. Give that quote to the dealership that messed up your 4Runner and demand they pay that amount to you.

Good luck with that. Nice idea...but the dealer does NOT have to give you a new engine. All they are required to get the engine to the state it was BEFORE they screwed it up...or replace with a comparable engine in the same condition. It would be nice for them to do so. Or even rebuild the engine (which dealerships rarely do anymore). Demand all you want. They have a few lawyers working for them who know EXACTLY what the minimum amount is they are required to pay.

 

[Sungod]

I would seriously doubt they would pay another dealership to install the engine. That is silly. I agree with Mike, You can demand all you want, but they will only give what they have to. If you go in like an ass making demands that they must give you a new vehicle, they will laugh you right off the lot. This isn't a big deal. Someone made a mistake and give them the chance to fix it.

 

[redbull9944]

Good luck with that. Nice idea...but the dealer does NOT have to give you a new engine. All they are required to get the engine to the state it was BEFORE they screwed it up...or replace with a comparable engine in the same condition. It would be nice for them to do so. Or even rebuild the engine (which dealerships rarely do anymore). Demand all you want. They have a few lawyers working for them who know EXACTLY what the minimum amount is they are required to pay.

If the dealership is worth anything, they'd handle it just as I stated. I work for a highly reputable dealership. This is how it would be handled. This is what INSURANCE is for. They aren't paying for the screw up out of their pocket, their INSURANCE is paying for it. I guarantee you that the OP will be given the opportunity to be given a new engine by the dealership that messed it up through their insurance company. From there he can go to another dealership if he needs/wants the new engine or he can bank the check. This is how it works, plain and simple

Edit: When I say "new" engine, I mean a different engine than what he currently has, be it certified, or brand new. I would fight the dealership to give me a brand new engine. It might be worth it for the dealership to do that than take bad press

 

[redbull9944]

I would seriously doubt they would pay another dealership to install the engine. That is silly. I agree with Mike, You can demand all you want, but they will only give what they have to. If you go in like an ass making demands that they must give you a new vehicle, they will laugh you right off the lot. This isn't a big deal. Someone made a mistake and give them the chance to fix it.

It is a big deal, they may have ruined his vehicle. The dealership that messed up the engine isn't paying the other dealership to install the engine, they are paying the customer the cost of the engine plus install. The customer can choose to do whatever he wants with that cash. The two dealership's quotes should be about exactly the same anyway.

 

[Sungod]

It is a big deal, they may have ruined his vehicle. The dealership that messed up the engine isn't paying the other dealership to install the engine, they are paying the customer the cost of the engine plus install. The customer can choose to do whatever he wants with that cash. The two dealership's quotes should be about exactly the same anyway.

Haaaa, yeah, right like there is a chance in hell that a dealership would pay that. This is really no big deal. It happens a Jiffy lube all the time. The guy is not going to get a Land Cruiser just because of this issue. They will fix it and nothing more.

This isn't "people's court" and you are not going to get anything for pain and suffering. They fix what they broke and you move on.

What I think is pure comedy about this thread is it is full of people make suggestions, but not one single person can say that they have ever had any success with the outrageous demands. No lawyer will take a case like this unless you put up a sizeable retainer. That is money you won't get back even if you win.

 

[MikeInNH]

They aren't paying for the screw up out of their pocket, their INSURANCE is paying for it.

And insurance companies will pay to put it back to the condition it was BEFORE the damage. They will NOT pay to have the engine restored to NEW condition.

I really hope the OP gets a new engine out of this. That would be GREAT. But it's unrealistic.

 

[DarenS]

It is a big deal, they may have ruined his vehicle.

To be accurate, they may have messed up the engine, not ruined his vehicle.

I can confirm that the dealer will only pay what the minimum they are required to and not a penny more. I used to work for a dealer and we would get people threatening lawsuits all the time. The service director's response was always the same, "See you in court, counselor."

Daren

 

[eddiebx]

It is a big deal, they may have ruined his vehicle. The dealership that messed up the engine isn't paying the other dealership to install the engine, they are paying the customer the cost of the engine plus install. The customer can choose to do whatever he wants with that cash. The two dealership's quotes should be about exactly the same anyway.

To be accurate, they may have messed up the engine, not ruined his vehicle.

I can confirm that the dealer will only pay what the minimum they are required to and not a penny more. I used to work for a dealer and we would get people threatening lawsuits all the time. The service director's response was always the same, "See you in court, counselor."

Daren

All you guys are just confusing the OP more. One telling him to bend over and take it, other one telling him to bend them over and give it to them hard. Come on guys, lol.

Unless you are a consumer protection attorney practicing in OP's state, I doubt either of you are giving him 100% accurate advice. Leave that to the actual lawyers in his area should the need arise.

I agree with the rest of you about being reasonable with your desired outcome. Keeping in mind that this is a 10 year old daily driven vehicle, not a collectors piece. I know we all love our "baby" and want the best for it, but mistakes happen and going straight for the aggressive overly demanding route only makes you look like an ass, IMO. More often then not, if you work with them, they will work with you. We're all still human, and some of us still have some morals left.

 

[chitown40]

All you guys are just confusing the OP more. One telling him to bend over and take it, other one telling him to bend them over and give it to them hard. Come on guys, lol.

Unless you are a consumer protection attorney practicing in OP's state, I doubt either of you are giving him 100% accurate advice. Leave that to the actual lawyers in his area should the need arise.

I agree with the rest of you about being reasonable with your desired outcome. Keeping in mind that this is a 10 year old daily driven vehicle, not a collectors piece. I know we all love our "baby" and want the best for it, but mistakes happen and going straight for the aggressive overly demanding route only makes you look like an ass, IMO. More often then not, if you work with them, they will work with you. We're all still human, and some of us still have some morals left.

x2

Let's not act like extremists here. You catch more flies with honey than you do with vinegar.

 

[aj1100]

OP, what was the verdict? Same issue is happening to me currently. Thanks

 

[AuSeeker]

OP, what was the verdict? Same issue is happening to me currently. Thanks

This topic is almost 7 1/2 years old and if you clicked on the OP name and checked his profile you would see he hasn't been back on the forum since shortly after posting this topic, he is not going to respond.

Also even if the OP was still active here he would never know you asked a question of him...UNLESS you either "quoted" him or "mention" him or both, which would "notify" him of your interest, unless he just happened across or saw your post/question!

Just an FYI to mention someone you do it like this... [MENTION=667910]aj1100[/MENTION] , the name after the @ symbol has to be spell exactly as the person registered on the forum that you're mentioning spelled it.