Looking at the invoice, it was a flat labor rate of $69 per item (2 diffs + xfer).
And yeah, that's probably steep by $100. I was on the road elsewhere when the dealership called with the quote and I just said yeah, do it.
And yeah, I probably could have saved even more by doing it myself. But I live in a smallish apartment. I don't have a ton of room for extra tools without just stacking them in a corner and I don't have a place to work on my vehicle (my lease specifically prohibits you from working on vehicles in the parking lot), so I don't have a ton of choice about getting someone else to do it.
And yeah, an independent shop might have been cheaper. But I've only lived in the area for a couple of years and I don't know any actual mechanics or have people that can recommend a good local mechanic, so it would be a crapshoot in choosing one. There is a certain amount of insurance in having Toyota do the work - mostly that if they screw something up and refuse to make it right, I have Toyota corporate to fall back on. Independent shops don't have that.
I get all the reasons and I figured you had yours. I was not trying to bash you. I hope I didn't come across that way. My intent was to encourage you to call and talk to the shop manager and ask why it took 3 hours of labor to remove 6 bolts.
I expect them to say "well, we have to remove the skid plate to get to the front differential, and that takes longer than you think."
I would then expect your response to be along the lines of: "Hey, look. I know there is more than
just 6 bolts, but come on. Let's be reasonable. You're using power tools and pneumatics to remove the bolts and the truck is up on a lift. The only time a hand tool should be used is when torquing the bolts back in place. (pause) I know there are other costs in running a shop. Especially one as nice as you have here. (<--don't forget that compliment) You've got to have all the fancy equipment and have to pay the utilities in order to use them. I know you need to make a profit, and I'm not trying to prevent you from doing that. I'm just asking that you charge me for the
actual time that it takes to change the fluid."
Them: "That
is the actual time it takes."
You: "That isn't how long it should take an experienced mechanic. Are you telling me that you let a newbie work on my truck?"
Them: "Look, pal. We called you with a quote and you agreed to it. Our prices are set by Toyota and we don't have any control over them. There's nothing that I can do to help you."
You: "That's funny that Toyota sets the prices because different dealerships charge different amounts to do the same work, so I don't fully believe you there. I know that I agreed to the price before hand, but I was in the middle of a situation and knew that I needed to get it done. I thought it seemed a little high at the time, but figured that was just the price for quality work. It didn't hit me that I was paying for 3 hours of labor (200/69=2.89 hours) for something that should be under an hour (even with removing and reinstalling the skid plates) until I picked it up and paid. If I need to contact Toyota corporate, I'll be happy to do so. I'd like to first start with the General Manager. Can you give me his contact info?"
If they are reasonable, they should give a partial refund. Hopefully in the amount of $100. If they are not, you can expect more stonewalling. The whole conversation should be quick, and is certainly worth a try.