Added Some Tough Cross Rails
...OK...NOT today....but over the last few weeks.....cos time flies!...
...( seems like time flies even when ya aint havin fun!....ya notice that? )..:noidea:
...Anyway, I have plans for the roof that really didn't include a full rack up there...I have a Yakima roof-box already...but I wanted to add a small platform alongside of it to be able to access contents from the roof....( I have a Gobi-Ladder on order, and it will be here in a year or so? )...:noidea:
...So, I ordered the LFD Ruggedized rails from Josh over at Apex Overland...
...I gotta say....these things are Beasts!...I love 'em!...but there is a story that goes along with gettin them....
If ya haven't worked with Josh at Apex...he is a terrific guy....friendly, helpful, patient...willing to answer all questions, etc.....
...The rails arrived, and I was anxious to see them up on the OEM side-rails...but when I tried to fit them onto them...they were TOO Long?!...WTF?!
...Thats when I noticed the number'4' stamped into the supports....so I called Josh to tell him about it....At this point I wasn't even angry...just disappointed...
...Josh told me there must have been a mixup at LFD..and he would call them....and then get back to me...so I figured probably next day, if I was lucky....But...NO!....he called me back within the hour and confirmed my suspicions that I was sent the wrong version, and that LFD would be sending out the correct ones ASAP!
...Within the hour once again, I heard from Scott over at LFD, and he apologized profusely for the mistake and the lost time, and said the right ones were on their way to me already, plus fully-paid return labels for the wrong ones. Plus, they compensated me generously for the lost time.
...Now, the reason I even brought this up is NOT to point out the mistake, cos everyone has a bad day...but to comment on the way it was dealt with and corrected.
...Far too often in today's world, so very few individuals are willing to take responsibility for their own actions..same goes for large corporations...and Especially govt-officials!...When they screw up...they All make excuses, or worse, fail to acknowledge any culpability whatsoever. I'm tired of this, and it really pisses me off! The American public still never even got an apology for anyone in the administration after getting us into a long drawn-out war...where it tuned out there were no WMDs...which was the main reason we got into that war to begin with!...
...How many times when we have legitimate customer-complaints..we are told there is nuthin that can be done about it..or...thats just the way it is?..
THAT...is NOT the way to run a business! That's just pure BS!..and I will be the first to complain about something when it is a legitimate reason...but I will also be the first to compliment anyone for doing a job well done!
...That's why...Josh at Apex, and Scott at LFD...are two guys who need to be congratulated for outstanding customer-service! Both of them were presented with a situation...and both were highly proactive in solving the problem and making the customer happy again! Now, that should be the way business is Always done, but we all know far too well that aint the way the world works far too much of the time...sadly...so when it does work...I feel those good folks deserve a huge...ATTABOY!...:thumb3:
...If you're still reading this far...Thanks!....I am steppin down off my soapbox now...:wave:
30k in a year and 3mo. 
