Spiker Engineering
official vendor
So I agree that their replies are fishy, but they also took care of the issue... kind of a net neutral. Would be nice if they would own an internal issue.. like "oops, that was a shim stack for something else" or "oops, that shim stack wasn't done right".
Yup, I agree with you guys completely - it would have been nice if they had been more clear, especially if it was a generic issue that might have affected others. They did take care of it for me, although as I mentioned, it took about a month of arguing with them, as all of their initial replies were very dismissive - "yeah it probably feels rough in contrast to your old worn out suspension". But in the end I'm happy with the outcome (as long as the rear shocks come back similar to fronts).