WTF...dealership idiots

[runnaz]

I have a 2012 SR5 just reached 5,000 miles. The dealer I bought from put the oil change sticker in the top of the window. They'd change it at 5,000 miles even though most say 10,000 because of the synthetic. Problem is the dealer I bought it from is 2 1/2 hours away. I was planning on using a dealer who is only and hour away.

Called them up to ask them if they'd change the oil. Service guy says sure bring it in. So yesterday I show up and guy says ok we'll get it in and do the service. Asked me if I wanted my tires rotated. I have Coopers on there and told him DO NOT rotate the tires, just check the pressure. Guy says ok. An hour later its done. I look at the paper work and it shows they did not change the oil (no surprise) and they DID rotate the tires. I said whatever and left. Get going down the road and now my steering wheel is bouncing. Go around a corner and hear a major rub noise. So I pull over and get out. The dip****s moved my running boards so far forward the tires were rubbing the edges every time I turned.

I was pissed. Drove back to the dealer, told the service guy they f'd up my running boards and now my tires are way out of balance. I said you didn't do what I came for (oil change), and you did what I told you not to. So he takes it back to the techs and 20 minutes later brings it back out. Running boards haven't been moved back. Now I was fuming.....Found the manager and told him what a POS service department he has and to fix the damn boards.

I wont name the dealer, but its the only one in Flagstaff.....FREAKIN MORONS. I will never go back again.

 

[westwind77]

Sucks, sorry! Why not name the dealer though? You vent to us about it and leave out the name, do you want the rest of us to get screwed by them? Sure we could figure it out and do a search, but why? I just don't get it.

Findlay Toyota | Flagstaff Used Cars, New Toyota Dealer Flagstaff AZ, Toyota Cars, Trucks, Autos Sales, Service to Flagstaff, Sedona, Phoenix

 

[runnaz]

Findlay Toyota

 

[Biggcrisp]

Andy Mohr Toyota. Avon, IN.

Caught them playing bumper cars with my wknd car while picking up T4R from first oil change (which was another fiasco).

Evidently it's SOP with other folks property.

 

[Titanpat57]

I have another to steer as far awy as possible from...Newburgh Toyota, New York.

When we were at The Cove camping this fall, me and the Antman were walking up the hill towards my truck (hand in hand) and he says "What the hell is that hanging down"?...so I told him probably my spare tire chain...nope!!

It was the access door for the oil plug...lazy bazturds never bothered to put the bolts in, and just swung it out of the way...and worse part was, it was that way for the camping trip to Vermont just prior....can't believe I didn't rip it off on the trail there.

Best part is they crammed the cabin filter in the wrong as well...stay far, far away!! When I called to Toyota to report them, the dealer called me back, never offered my money back, or a free oil change...just thought I should know it will be an experience they'll "learn from"...lolol...very, very doubtful!!

 

[Lineman]

That is why NO ONE changes my Oil or other maintenance on my vehicles. Can't believe you'd drive 1 hour each way for an Oil change. Spending who knows how much in Gas and your time..


But, this is a crappy story. I'd leave your Runner there until its fixed. Don't drive it home. Make them give you a loaner. The more times you drive back and forth and back and forth = more headache for you, more gas money, more time lost, and more miles on your Runner.

 

[AnthonyMV]

Smithtown Toyota

Incompetent and overly sensitive.
Stay far away from these children.
Gave up on steering wheel shimmy and service adviser treats you like fecal matter.
SMITHTOWN TOYOTA
SMITHTOWN TOYOTA
SMITHTOWN TOYOTA
STAY FAR AWAY FROM THIS PLACE. DO NOT GIVE THEM MONEY OR TIME.

Know what? Because of leasing and soccer moms. And basically people that are not careful or not meticulous like US HERE.
They (all dealerships) figure we don't care......so they treat us accordingly. It's our fault for being unintelligent and passive.....
I'm a complete arrogant jerk to them and I just move on to from one sphincter dealer to another.......I watch my car when they work on it. And if there's an issue I hammer them on it in person, over the phone, here, and the best place (to hammer these monkeys).......dealerrater.com.
Eff dealers!!!! Eff salesmen/women. Eff them hard......should just shop online haggle if you want online. Service free or not should be done like its their property.....otherwise you get to take their, mechanics or service adviser , or managers , or dealers owner car home and put it in reverse at 85mph, have a bowel movement in the drivers seat AFTER you return it from the zoo where it was used as a lions den......

Rant over. No love for dealers. No intelligent person should.....

 

[DEKA3]

Eff dealers!!!! Eff salesmen/women. Eff them hard......

WOW! Pretty graphic post!
I financed/leased my last 7 vehicles from Westbury Toyota. I have been very happy with the process. Service department isn't as personable as I would personally like (very busy department), but they ALWAYS took care of my vehicles, and if I ever had a problem, it was taken care of immediately.
Now, I should mentioned that I never had any major issues with my vehicles. But from what I hear on this forum, even a simple oil change at the dealer has been a headache for some of you. FWIW, based on my experiences, I highly recommend them. YMMV

P.S. I do not work there nor ever had worked there. I do not own stock in the company, nor do I get kick-backs....

 

[Stifler]

Wesley Chapel Toyota (Tampa, FL area) has been great during my last 3 purchases with them....

 

[Antman]

Know what? Because of leasing and soccer moms. And basically people that are not careful or not meticulous like US HERE.
They (all dealerships) figure we don't care......so they treat us accordingly. It's our fault for being unintelligent and passive.....
I'm a complete arrogant jerk to them and I just move on to from one sphincter dealer to another.......I watch my car when they work on it. And if there's an issue I hammer them on it in person, over the phone, here, and the best place (to hammer these monkeys).......dealerrater.com.
Eff dealers!!!! Eff salesmen/women. Eff them hard......should just shop online haggle if you want online. Service free or not should be done like its their property.....otherwise you get to take their, mechanics or service adviser , or managers , or dealers owner car home and put it in reverse at 85mph, have a bowel movement in the drivers seat AFTER you return it from the zoo where it was used as a lions den......

Rant over. No love for dealers. No intelligent person should.....

I'm fairly well documented as a "dealer hater"- meaning I would ALWAYS rather perform the maintenance or repair myself to make sure it's done correctly. There are some things the dealer will be required to do- warranty repairs for instance, and I really don't sweat it too much. Just check their work afterwords- always.

That said, it's completely unfair to bash ALL dealers with your above post. If you are unhappy take the steps to get the issues resolved. It will take effort on your part but Toyota definitely cares about what their dealers are doing. You just have to follow the chain of command up far enough.

Then, find a dealer that IS reputable and be happy.

 

[japatar]

Jones Junction Toyota

I purchased my 4runner and Camry both from this dealer and have had nothing but terrific service from both the sales department and service department. They are even correcting a paint issue on my Camry free of charge and the car is an 08! I know you had a crappy dealership handling your car and don't blame you for blasting them. I just wanted everyone to know that there are a few good ones out there too!

 

[homeyclaus]

I'm fairly well documented as a "dealer hater"- meaning I would ALWAYS rather perform the maintenance or repair myself to make sure it's done correctly. There are some things the dealer will be required to do- warranty repairs for instance, and I really don't sweat it too much. Just check their work afterwords- always.

That said, it's completely unfair to bash ALL dealers with your above post. If you are unhappy take the steps to get the issues resolved. It will take effort on your part but Toyota definitely cares about what their dealers are doing. You just have to follow the chain of command up far enough.

Then, find a dealer that IS reputable and be happy.

This. Or at least a dealer that'll make a screw-up right. Like when they butchered my oil filter housing. Assistant manager came, then the manager too, were like "yep, wow, sorry. What will fix it for you? Great, we'll order you a new housing, parts will call you when it's here, now we're off to talk to the oil change guy."

This beats the conversation I had when someone there messed up the door panel screw covers (and the panels) with the world's biggest screwdriver at another dealership. "It doesn't matter that we impacted your lock nuts to 110 ft-lbs, left a tire half flat, and didn't do any of the other things our checklist said we did. We have the best mechanics." That was a pretty classy conversation.

 

[1000MPH]

My dealer gives me that "17-point inspection" crap in the form of a checklist.
Yep, just a bunch of checkmarks,
No brake pad measurements
No tire pressure before and/or after
No pre-service oil level
No car wash (ok I finally got one of these)

3 hours to change the oil and rotate tires.
After 2-1/2 years it still says M1 0W20 on the bill even though they insist it's bulk Toyota 0W20 (the crazy thing is they only charge $3.20/qt. for the oil)

I would gladly pay $100 every 10k miles if I knew the service was performed correctly.

 

[Biggcrisp]

Anyone on here familiar with Beck Toyota - Indy South side?

I'm Searching for a good service shop near Indy for next "free" oil change.

 

[AnthonyMV]

Dealers love....

leaser's and soccer moms. Because they don't care.
"ok ms. We changed the flux capacitor, Recharged the vortex generator, and filled the prop wash"
"whew,thx !"

I didn't find money on a tree. Im coherent, responsible and accountable.....So the above will never apply to me.....dealerships service counter nightmare.....

"man! This guys axing a lot of kweshuns......doesn't look like he's gonna give us a 5 star,huh?"
"TSB? TSB? Oh...no,that one doesn't apply to you......toyota forum?? What's a forum???? Oh dealerrater.com ?? You can't believe the negative comments on there......"oh, but the positive ones? They're ALL believeable? And not written by you guys??? Ooooookay

Please......they're ALL the same

 

[AnthonyMV]

I did

I'm fairly well documented as a "dealer hater"- meaning I would ALWAYS rather perform the maintenance or repair myself to make sure it's done correctly. There are some things the dealer will be required to do- warranty repairs for instance, and I really don't sweat it too much. Just check their work afterwords- always.

That said, it's completely unfair to bash ALL dealers with your above post. If you are unhappy take the steps to get the issues resolved. It will take effort on your part but Toyota definitely cares about what their dealers are doing. You just have to follow the chain of command up far enough.

Then, find a dealer that IS reputable and be happy.

Brother ant. I did man.
And they washed their hands of it (steering wheel shimmy) especially when they noticed the tires weren't the stock ones.....
Incompetent. They wanted nothing to do with it......Like maybe check the Lexus TSB w/the steering wheel flutter (pretty sure you've seen it- someone posted it here somewhere) looked for any loop hole to jump through and out of.

Service manager replied to complaint like a politician - words w/o answers or meaning........I think that's where they recruit for the lighter shade of grey white house......unbelievable

So. It looks like I'm gonna give Huntington Toyota the time of day with the 10k mile service...cross my fingers and pre-handover pics taken at and in front of dealership with service adviser watching.

 

[Biggcrisp]

So the consensus is that all dealerships are equal? Anyone could have a good or bad experience due to the human factor.

If this is wrong, would we all not benefit from a state by state list of worthy locals?

 

[bluebullet]

So the consensus is that all dealerships are equal? Anyone could have a good or bad experience due to the human factor.

If this is wrong, would we all not benefit from a state by state list of worthy locals?

If you're ever in Montana, drop by Kalispell Toyota. They charge a competitive rate for service done right. Not all dealerships are equal though many have changed in the past 5-10 years learning to care, be competitive, and stay in business.

 

[cbielat]

I've had similar issues with a dealer. I take it there believing they are pros at this kind of thing and would have consideration and respect for peoples's vehicles. I had my brand new wheels scratched when I specifically told them not to touch my wheels/tires. I look through the window and see my truck on the lift with the wheels off!

 

[unhappycustomer]

Two bad experiences with Andy Mohr

Andy Mohr Toyota. Avon, IN.

Caught them playing bumper cars with my wknd car while picking up T4R from first oil change (which was another fiasco).

Evidently it's SOP with other folks property.

And that's all it took for me to be done with them....