Hey guys - first and foremost let me provide an apology for the delayed reply on the forum. You guys are important to us, and well...its been a long month!
That said, if you are experiencing a mis-fire when first starting the headlights when the engine isnt running, we:
A) Would recommend not using the automatic mode, since it will try to power the lights before the engine, and then when the engine turns on, the electrical system will suck power from the headlight circuit, leaving an in-adequate amount for the ballasts to do their thing
B) Definitely using the relay harness. That will provide a more reliable source of power for the ballasts directly from the battery, and simply use the on/off signal from the stock harness to tell it what to do.
Hopefully this helps! If not, we will be available to support you guys from here on out via the forum.
Cheers!
XD
Wanted to follow up on my original posts to state that [MENTION=12905]XenonDepot[/MENTION] has finally replaced my bad ballast and I haven't had an ignition failure since swapping the ballasts.
Customer service was delayed, but now I'm all set. I'm hooked up with the relays and the HIDs fire well in Auto and when flipping them on from the stalk.