It's not normal. Do you have the idler pulley adjusted all the way to the right and still loose? The spring should just hold it together while you push the loosened idler pulley to the right with a 2x4 piece of wood.
i realized right after i posted what my problem was. I didn't get to see what it looked like when it was because it had snapped but as soon as i looked for a pic i saw that i wasnt on the top guide right