SFAngus
New member
I wanted to share the following experience that I had with Andy's Autosport.
After searching far and near for someone who still carried the WAAG grill guard for my 3rd gen 4Runner, I was happy to find it on the Andy's Autosport website.
I ordered it on Nov. 26th, along with the WAAG taillight guards. (They charged me $100 shipping for the grill guard, and $60 shipping for the taillight guards, which seemed excessive, but I really wanted them).
After waiting patiently for about a month, I called them to check on the status of the order, having not heard anything. The woman I spoke to on the phone was not particularly helpful, and told me that they had forgotten to submit the order with WAAG, and that I would need to wait a few more weeks.
Finally, I got an email from Andy's Autosport a few days ago, telling me that WAAG no longer makes the items, and that I needed to call them to cancel the order. (I'm not sure why it wasn't just cancelled automatically).
So, I called again, waited on hold, and spoke to a woman who was even less helpful then the first one. I gave her my order number, and she said, "OK, what can I do for you?" I told her, "Well, I'm responding to your email, because apparently you guys just figured out that the items you charged me for two months ago are no longer available, and you needed me to call to cancel the order." She cancelled the order, and told me to wait a week for the refund to appear.
I'm pretty disappointed overall with the fact that it took them two months to figure out that they're selling items on their website that don't exist, and their general lack of being apologetic about it. (Also- they still have the items listed for sale on their site, which means that the same thing could happen to someone else).
I'm sharing my experience for two reasons:
1). I wanted to share the story to warn others in case other people have had issues with their general lack of awareness regarding order status, etc.
2). I'm curious to know if anyone else has had good/bad experiences with Andy's Autosport, and if I should give them another chance in the future with other products, or avoid them.
After searching far and near for someone who still carried the WAAG grill guard for my 3rd gen 4Runner, I was happy to find it on the Andy's Autosport website.
I ordered it on Nov. 26th, along with the WAAG taillight guards. (They charged me $100 shipping for the grill guard, and $60 shipping for the taillight guards, which seemed excessive, but I really wanted them).
After waiting patiently for about a month, I called them to check on the status of the order, having not heard anything. The woman I spoke to on the phone was not particularly helpful, and told me that they had forgotten to submit the order with WAAG, and that I would need to wait a few more weeks.
Finally, I got an email from Andy's Autosport a few days ago, telling me that WAAG no longer makes the items, and that I needed to call them to cancel the order. (I'm not sure why it wasn't just cancelled automatically).
So, I called again, waited on hold, and spoke to a woman who was even less helpful then the first one. I gave her my order number, and she said, "OK, what can I do for you?" I told her, "Well, I'm responding to your email, because apparently you guys just figured out that the items you charged me for two months ago are no longer available, and you needed me to call to cancel the order." She cancelled the order, and told me to wait a week for the refund to appear.
I'm pretty disappointed overall with the fact that it took them two months to figure out that they're selling items on their website that don't exist, and their general lack of being apologetic about it. (Also- they still have the items listed for sale on their site, which means that the same thing could happen to someone else).
I'm sharing my experience for two reasons:
1). I wanted to share the story to warn others in case other people have had issues with their general lack of awareness regarding order status, etc.
2). I'm curious to know if anyone else has had good/bad experiences with Andy's Autosport, and if I should give them another chance in the future with other products, or avoid them.
