As you guys know, my ARB front locker solenoid stopped working on my Spring Creek trip. I called East Coast Gear Supply to see if they would warranty it; after a little trouble shooting to make sure I knew what I was talking about, they agreed and said ARB would send me one directly. After a couple weeks I had not seen it, so I called them to see what was going on. They couldn’t believe the part had not shown up yet, and after being on hold a couple minutes (talking to ARB I’m guessing), they said that the part got shipped but there was no delivery info. ECGS said they would try to get me a replacement as soon as possible, and apologized for the hassle.
Considering this isn’t ECGS’s fault (it’s just a faulty ARB part), and the fact that it’s been almost a year since I bought the differential, I figured it would it be a couple days before it showed up. I was just happy that they were not giving me the “You need to call the manufacture” speech. Well, the next morning at work there was a package for me; ECGS had ARB Overnight (AM) the part! That’s pretty awesome if you ask me; things got messed up, but they did everything they could to make it right.