Yes, of course I have spoken with Wheeler's about this. I gave them a chance to look into it and offer recourse; they decided that they were fine with their work and that was that. They did not offer me any resolution other than "You'll be fine." I have no desire to further deal with them - I see their colors. At this point, all I care to do is share my experience with others so that you all may garner your own judgement, in case you consider dealing with Wheeler's in the future.
Here's what I know:
- Eibach at least has really good customer service going for them, even though it appears that the profit counters have a strong hold on their end products - to an arguably detrimental effect. OR, maybe it doesn't matter.. admittedly, I am just an experienced hobbyist, not a mechanic with 30 years in the biz.
- The OE top-hat bushing is also glued in. It was not easy to get out by any means, but it wasn't too bad, and no where near as stubborn as the "OE Replacements" that Wheeler's sold to me.
- The bushings that Eibach provides are stiffer than both the OE bushings and the Wheeler's bushings.
- The Eibach bushing that goes underneath the top hat is significantly shorter than the bushing that Wheeler's used. Given a set length of shock shaft threading and spacing, I imagine that this bushing thickness/height is a crucial element to the overall assembly. I cannot imagine the Wheeler's used bushing to be an appropriate substitution.
- Sadly, while the OE bushing, and even Wheeler's "OE Replacement" bushing fit perfectly into the hole in the top hat, Eibach's bushing is actually slightly too small in outer diameter and thus does not fully fill the hole. This results in some play in the shock shaft, at least until everything is tightened. Whether there is still play once installed is something I don't know for sure.. but obviously an appropriately sized bushing is desirable there. Again, does it really matter? I think it matters, but what can I do? I have no choice but to trust Eibach at this point, and hope that it doesn't matter.
In the end, it looks like both Eibach and Wheeler's are in the wrong, at least technically.. but perhaps not practically. With the info I was supplied by both Eibach and Wheeler's, I couldn't determine that until I took everything apart myself. Maybe they both could have saved me the work had they given me more detail. Such is life, it seems. Wheeler's is still 100% at fault for not using the correct bushings. IMO it is not in their power to determine Eibach's engineering and substitute bushings - ESPECIALLY without consulting the customer. That said, I am a little disappointed to see that Eibach's bushing is also not 100% appropriate. Perhaps Wheeler's knew this, but when they supposedly looked into the issue for me, they did not give me any real detail.. again, all I got was "It'll be fine." Had they told me exactly *why* they thought it would be fine, things might be different. And that's probably why they didn't offer detail, because I might have returned the suspension upon learning what I know now.
So at this point, neither Wheeler's bushings OR Eibach's bushings are the *RIGHT* bushings, if you ask me. But I get that most people simply don't care so whatever.. it is what it is I guess. Only time will tell how this all works out. I see that many of you are happy with your Eibach shocks so I genuinely hope that these work great and give me years of fantastic, clunk and failure free, service.
Cheers