Happy Birthday to my truck! And a dealer rant...

[Kraeken]

My truck was a year old on Monday. Zero problems!

I also took it to the dealer to get the oil changed and a quick once over as I'm driving to South Carolina tomorrow. When it was done I was looking over the paperwork, and I noticed the tech wrote that all four of my tires were 30psi and he inflated them to 32. I have Duratracs inflated to 42psi. I checked my tires- 42psi. I did my best to make sure everything else was actually done, and went back in and flipped my sh!t on the customer relations person, as everyone else had gone to lunch.

The way I see it, they were supposed to check something that could be kind of important. Not only was it not done, the record of it was falsified. It took a few minutes for her to get it. They called me back this morning and said the mechanic was afraid to mess with my tires, and didn't want to leave the space on the form blank. I told them I won't be coming back.

This is the dealer where I bought the truck (Hudson Toyota,) but I usually take it to Route 22 Toyota for service. I guess I'll be staying with Route 22. They are the only dealer service department I trust. I don't think I overreacted, did I?

Also, in case they are still rare, Hudson Toyota has at least one Magnetic Grey TE in stock.

 

[Jaker]

My truck was a year old on Monday. Zero problems!

I also took it to the dealer to get the oil changed and a quick once over as I'm driving to South Carolina tomorrow. When it was done I was looking over the paperwork, and I noticed the tech wrote that all four of my tires were 30psi and he inflated them to 32. I have Duratracs inflated to 42psi. I checked my tires- 42psi. I did my best to make sure everything else was actually done, and went back in and flipped my sh!t on the customer relations person, as everyone else had gone to lunch.

The way I see it, they were supposed to check something that could be kind of important. Not only was it not done, the record of it was falsified. It took a few minutes for her to get it. They called me back this morning and said the mechanic was afraid to mess with my tires, and didn't want to leave the space on the form blank. I told them I won't be coming back.

This is the dealer where I bought the truck (Hudson Toyota,) but I usually take it to Route 22 Toyota for service. I guess I'll be staying with Route 22. They are the only dealer service department I trust. I don't think I overreacted, did I?

Also, in case they are still rare, Hudson Toyota has at least one Magnetic Grey TE in stock.

One: You may have over-reacted just a little bit, but meh. You're justified.

Two: A mechanic afraid to mess with tires? How old is the mechanic? 5 years-old?

Three: Jesus Christ. 42 psi? Is that cold or hot?

 

[Antman]

Well, that sucks.

But..... at least you got something out of it.imp: (I have inside info on this, folks...)

 

[cbielat]

I keep my Duratracs at 40. I take mine to a dealer in MA and request the psi to be set at 40 every time I'm there and they comply with all of my requests.

 

[Titanpat57]

I don't know if you ever get north, but I use Rockland Toyota, about 15 north past the Tappan Zee bridge. Its only a few minutes from where I work. You can everything online, and drive right into the facility. They have a great in store deli too!

I haven't had any luck with dealers up by me....so I gave up.

Congratz on the 1st year

 

[Kraeken]

Thanks for the info, I'll keep Rockland Toyota in mind. I work in the Bronx, so its not a big deal to head up that way. For now I'm good with Rt 22. Their shop foreman is a huge truck guy and very attentive to his customers. He actually knows about these forums too!

Antman- Shut up about that thing. I'll make it seem like it was you! I know photoshop...

 

[Qjake]

Well, that sucks.

But..... at least you got something out of it.imp: (I have inside info on this, folks...)

Spill!!

 

[Antman]

Spill!!

I would, but I don't want to make him cry again.

 

[gray street]

OP is on a high horse

 

[JohnnyT]

You didn't overreact but any expectation of a dealership above dirt is too high.

My dealership put new tires on my truck. I had to go back twice for them to get the alignment right. The kid who washes cars must have done the first two attempts.

I get free oil changes for life but I still don't bring it there.

 

[philsey]

They called me back this morning and said the mechanic was afraid to mess with my tires, and didn't want to leave the space on the form bank.

"Mechanic" ?? That wasn't no stinking mechanic - it was the knuckledragger car wash/oil change/HS dropout guy.

Personally, I think this is a lie on top of a lie. I HATE being BS'd ... (my brain says 'this person thinks you're stupid').

Hell no, you didn't overreact, I'd have done the same thing.

When I get BS'd, they get called on it. Ahh, I feel better now - ummm more coffee.

 

[4ShoreRunner]

My dealership put new tires on my truck. I had to go back twice for them to get the alignment right. The kid who washes cars must have done the first two attempts.

Hey...I resemble that remark!

I used to wash cars at a dealership :sobbing:

 

[jspagna1]

I get free oil changes for life but I still don't bring it there.

So what do you do? Just asking because I also get free oil changes for life, but I just don't trust the Dealership. I'd rather take it to my trusted mechanic that I've been going to for the last 20+ years. The wife thinks I'm crazy!

 

[phillyd2]

Personally, I think this is a lie on top of a lie. I HATE being BS'd ... (my brain says 'this person thinks you're stupid').

Hell no, you didn't overreact, I'd have done the same thing.

When I get BS'd, they get called on it. Ahh, I feel better now - ummm more coffee.

lol looks like we suffer from the same lack of tolerance for this kind of BS. I don't mind being lied to but it irks the hell out me that they think Im stupid enough to believe their lies.

 

[JohnnyT]

So what do you do? Just asking because I also get free oil changes for life, but I just don't trust the Dealership. I'd rather take it to my trusted mechanic that I've been going to for the last 20+ years. The wife thinks I'm crazy!

Go to the trusted mechanic. It's a $35k truck. Spending $25 every 3-5k miles won't kill you. But bringing it to a dealer might.

 

[jspagna1]

Go to the trusted mechanic. It's a $35k truck. Spending $25 every 3-5k miles won't kill you. But bringing it to a dealer might.

Thanks. I knew I wasn't the only one thinking this way. Bring it in for one thing and they screw that up or something else. Want to avoid starting the Dealership cycle!

 

[Victor_inox]

I `d use free oil changes but I don`t get it, free for first 2 years and that`s it.
I`d use my dealer for free oil changes, I`d be checking what they did every time though after2 years I`ll be doing my own oil changes.

 

[Ukie]

Kraeken, happy birthday to your truck!:happy bda
I have a similar story to share... I took my 4Runner to the dealer about a month ago (1yr service) and a free "Multipoint Inspection" offered by Toyota was a joke!! Tread depth on my newer SilentArmor (C load) tires was listed 12 (instead of 16), factory recommended tire pressure spec. listed as 35 PSI and of course all my tires including spare had 35 PSI. If someone takes a minute and actually check tires pressure and door sticker I'm sure they will get different numbers.
Lesson learned! Next time I'm not getting this 'free multipoint inspection' just to save paper and printer toner because I have 0 (zero) trust in it. Do you think they have checked my spare tire pressure??? lol

 

[harper7]

I'm with Kraeken here as I would have been super pissed to be lied to twice about simple things. And the sad part is that's all you can prove of anything they did or didn't do.

Afraid to mess(check air pressure)with tires is a compounded lie from a lazy person with bad excuses. I'm pretty sure it would have been a real hair raising experience for him to change the oil filter when he was doing the oil change so he probably didn't do that either. Maybe he just put down that he did that too instead of leaving it blank.

Now , what did you get for their blatant incompetence????

@ jaker...I'm running my D-rated tires at 42psi as they are LT tires ,same as Kraeken's. Your oem tires are P-rated and thus a lower pressure.

 

[Antman]

Harper- Your flipping- er your avatar is uh flipping. Nice touch!