I received my TRS Morimoto H11 HID kit today. I immediately jumped in to start playing with everything. i've been reading the instructions the last couple of days so i felt i was relatively prepared. I hooked everything up for the driver's side to ensure the system worked. However, the only way i can get the system to fire is to switch the polarity at the battery. To clarify, i have to take the cable from the relay labeled as +battery terminal and install it on the negative terminal and negative lead goes to positive terminal. again, i only tested the driver side as i didn't want to get too deep in case there was a problem. i double checked it with both ballasts and igniters. same results with all components. is the need to switch polarity common and or safe practice?
Problem with TRS Morimoto HID install.....maybe
- Thread starter Nick2cd
- Start date
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justwoody1
New member
You should contact TRS. Their customer service is pretty good.
the relay harness is an integral part of the TRS system. definitely has a couple leads that go to the battery. my old DDM kit didn't require a relay to the battery. i was surprised to find that this one did.
they will be my first call in the morning. i tried to get them this evening, but didn't get them before closing time.
Magnetic4R
New member
I think you can also chat with them. If you get them on the phone, they stay on and guide you through the install or troubleshoot.
DKFTPNYC
New member
Reverse polarity isn't too common but it does happen. I've had a few cars that had to flip the 2-pin ballast connector for it to fire. Rare, but does happen. What I'd try doing is put the relay harness back to the way it should be at the battery and flip the plug at the ballast. That should also fire the HID kit.
well, i called TRS customer service today. i explained the problem i was having. they stated that they had never seen that issue before. he told me he didn't see how it was possible and took somewhat of an accusatory tone. i was relatively shocked at how everything was playing out. he said of the 20-30 thousand relay harnesses they've sold, he's never seen one wired in reverse polarity. he asked if i knew which side of the battery was the positive side. i advised him that i was aware of the polarity of each terminal. I'm going to attempt to take a video of what is happening so i can show them.
Saker
Senior Member
[MENTION=147667]Nick2cd[/MENTION],
I beg to differ with whomever you spoke with about the "reverse polarity issue".
Maybe, he has never seen that happen personally....
When I had my Taco and did a retrofit, Matt told me personally that they had some harnesses that were made that had that issue.
Anytime a product is made, there is always a chance of a manufacturer error.
Sounds like you got the worst possible person there.
I have never been talked to like you describe by anyone at The Retrofit Source.
If I were in your place, I would make a call and speak directly to Matt with your issue. If questioned by someone answering the phone, I would say it pertains to customer service and an issue needing his expert advise.
Matt is the owner of TRS.
I would give you his personal contact # but, he may not appreciate that!
Besides, he needs to know how you were talked to by his staff. No employer wants their customers treated like that.
[/rant]
I'm glad to hear you say that. I'll call back tomorrow and attempt to speak with Matt. I still plan to take a quick video of my issue, even if it is to merely prove my sanity and my point.
For those who are curious how this panned out....I talked to Matt at TRS. He was excellent to deal with and genuinely wanted to make it right. He's sending me a new relay harness. He also stated he'd never heard of this problem, but certainly didn't discount my claim of what was happening. The YRS customer service lives up to its reputation.
Hugo Stiglitz
Member
Matt is awesome. Helped me out when I did my FJ. Glad they are helping you out.
Jhalko
New member
Good to hear this was resolved.
When I bought my Spod I got it all installed and hit the button and nothing! After trouble shooting with a couple members, still no success. I had emailed them for help and after no luck diagnosing via email, the owner called me. We discussed them he offered to FaceTime with me, we went step by step and in a less than 5 minutes determined the harness had been built reversed. He got a new one out to me and I returned the old one. I appreciate great products, but I generally judge businesses by their service.
