1st service experience was bad now 2nd too!!

SoCalBurt · 2011-02-15T13:30:50+00:00

Hey guys so my first experience with my particular toyota experience was bad. i took the thing in and all they did was a tire rotation and kept it all day. Now yesterday i get a letter in the mail that partially read: Dear toyota owner, our records indicate that your vehicle is due for 10,000 mile service please schedule an appt. I look and the form has me listed that they performed an oil change at 5,136 miles. Now its due for tire rotation and inspection but no mention of oil change. I can tell you for a fact that at my first service they only rotated the tires now on the phone with the service guy he told me nope no oil change due at 10,000 we already did it. Basically they won't change my oil, What a damn mess. I'm in the toyota computer system indicating they performed a service they didn't. I'm about to scrap this whole complimentary maintenance thing and change my own oil among other things and only taking the vehicle in for big repairs.

Thread starter SoCalBurt
Start date Feb 15, 2011

rgrant

New member

Feb 17, 2011

Dude.. i have had the same experience, after i was told that i would have free, well buit into the cost of the vehicle, maintenace and oil services every 5000 miles then went in for my 5000 mile oil change and they just rotated my tires and then got the thing in the mail saying they did a full service.. it is irritating as hell.

Last edited: Feb 17, 2011