Here's something I thought you guys might be interested in...
(read thread from bottom to top)
Hi Justin,
Well, that is interesting as the folks at AutoAnything told me that they confirmed with you guys prior to my order that it was a 2010 and 2011 fitment. More importantly, from what I can discern, both of the guys on the thread seem to have 2010 4Runners.
David Papke
From: Justin Rastegar [mailto:
[email protected]]
Sent: Thursday, November 11, 2010 8:27 AM
To: 'DavidPapke'
Subject: RE: 63 Series AirCharger for 2011 4Runner
David,
The kit you have is not meant for a 2011 Toyota 4 runner therefore it has never been tested on your vehicle and potentially will not fit. I should have looked it up the first time we spoke because it not being listed means it’s not guaranteed by us and the people that bought them and tried to put them on did so incorrectly.
From: DavidPapke [mailto:
[email protected]]
Sent: Thursday, November 11, 2010 7:04 AM
To: Justin Rastegar
Subject: RE: 63 Series AirCharger for 2011 4Runner
Hello Justin,
Unfortunately, there’s a crucial difference between saying you’ll provide a refund for something that doesn’t fit and providing me with your personal assurance that it will. Really, it’s not the money at all; it’s the time away from my family or other personal interests as well as the potential for aggravation rather than satisfaction upon installation completion. Implying that the two guys on the forum are incompetent while hordes of unnamed others are less so hardly prepares me for what I will face when I open the box and pop the hood. If there are various fitment issues with the product in certain applications, then you should be identifying them and letting folks know. And, if you truly believe that there are no issues of this kind, then you should be working much harder to assuage my apprehension in regards to moving forward with the installation. My sense is that you are hiding behind corporate customer service double-speak that is fueled by your legal department, which is just sad really, as all of us out here potentially occupy the realm of the satisfied customer, that is until something goes wrong. To suggest that it is the consumer personality rather than your product that is at issue is an easy out and makes me wonder about the health of your corporation’s mindset.
David Papke
From: Justin Rastegar [mailto:
[email protected]]
Sent: Wednesday, November 10, 2010 3:26 PM
To: 'DavidPapke'
Subject: RE: 63 Series AirCharger for 2011 4Runner
Our systems are guaranteed to work and fit for the vehicles they are intended for. If they don’t you can always return them and get your money back. I appreciate you sharing these threads with me unfortunately there is not much I can do. For every person that talks bad there are hundreds of satisfied customers that don’t say anything.
We have team that works with forums but not all forums can be covered. You can do me the favor of trying out the kit and it you like it please vocalize it on the forums. If you don’t like it just contact me and I’ll take care of getting it returned.
Again thanks for writing
From: DavidPapke [mailto:
[email protected]]
Sent: Wednesday, November 10, 2010 1:14 PM
To: Justin Rastegar
Subject: RE: 63 Series AirCharger for 2011 4Runner
Hi Justin,
I’m not concerned about a scratched aluminum tube as I think my Series 63 comes with a standard tube. However, I am concerned about claims of very poor fitment, parts rubbing or pressing up in strange ways, etc.
I understand there could be some user error involved, but when guys claim they are returning the parts due to installation issues I would think you might be more than just a tad interested in what’s going on and making sure that other customers and members of that forum have their concerns addressed.
Frankly, if I were you I wouldn’t just be interested in what I’m “most concerned about,” but every concern mentioned in the thread.
Of course, if this is just a “courtesy email,” then I suppose there’s nothing more to say…
-David Papke
From: Justin Rastegar [mailto:
[email protected]]
Sent: Wednesday, November 10, 2010 9:27 AM
To: 'DavidPapke'
Subject: RE: 63 Series AirCharger for 2011 4Runner
Hello David,
Which part are you most concerned about there is a lot of information of that thread. If your tube is anyway scratched or damaged let us know. The filter is designed specifically for that intake system so it’s not likely that it doesn’t fit. If you have a specific concern let me know. Thanks for writing
Justin Rastegar
Product Specialist
K&N Engineering
[email protected]
Phone: 951-826-4181
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From: DavidPapke [mailto:
[email protected]]
Sent: Tuesday, November 09, 2010 7:48 PM
To: Tech Support
Subject: 63 Series AirCharger for 2011 4Runner
Hi Guys,
I have this product in my garage all ready to install next chance I get. I’m pretty excited as I had a similar product from you guys on my Tundra several years ago and I really like it.
However, this new thread on the 4Runner forum has me doubting if I even want to open the box:
http://www.toyota-4runner.org/5th-gen-t4rs/75777-k-n-series-77-intake.html
Care to comment…?
Thanks,
David Papke