Magnaflow CAT-Back at a great price

"in stock - free shipping"

I plan on pushing the issue. This was not indicated as a placeholder and further they listed as "IN-STOCK" and Free Shipping. I think this was gross negligent false advertising. The product listing should have at least said coming soon or NOT AVAILABLE all over the listing. They listed it in a way that would bring them higher hits on search engines for Magnaflow products in my opinion. Worth a little of my time to push the issue.
 
I plan on pushing the issue. This was not indicated as a placeholder and further they listed as "IN-STOCK" and Free Shipping. I think this was gross negligent false advertising. The product listing should have at least said coming soon or NOT AVAILABLE all over the listing. They listed it in a way that would bring them higher hits on search engines for Magnaflow products in my opinion. Worth a little of my time to push the issue.

I'm doing the same thing... taking the "false advertising" route as well.

Okki
 
Meineke Coporate Contact Info

FYI, in case anyone else wishes to follow up here is the contact info I found for Meineke :

Contact Information
Meineke Car Care Centers, Inc.
128 S. Tryon St., Ste. 900
Charlotte, NC 28202
NC Tel. 704-377-8855
Toll Free 800-275-5200
Fax 704-377-1490

Officers:
President and CEO: Kenneth D. (Ken) Walker
CFO: Michael (Mike) Carlet
VP Technology: Mark Street
 
Thank you, as I received a follow up nasty response from their customer service and plan on communicating my concerns up the line.

I could care less about the exhaust, but they are accusing me of fraud since I purchased their product, at their posted price, on their website.
 
I as well

I will be contacting the Federal Trade Commission, ICANN (Internet Regulatory Authority), Better Business Bureau and if needed I have a little time and money to invest in pursuing this.

This was an intentional act by Meineke in my opinion for higher ratings online as well as showing the lowest price on anyone searching for that with no intention to ever offer at that price. The fact they further stated IN-STOCK and FREE SHIPPING which was as I see it all purposeful false advertising.

>>>>>>>>>>>>>>>>>
This is from the Federal Trade Commission regarding Internet Advertising:

"The Internet is connecting advertisers and marketers to customers from Boston to Bali with text, interactive graphics, video and audio. If you're thinking about advertising on the Internet, remember that many of the same rules that apply to other forms of advertising apply to electronic marketing. These rules and guidelines protect businesses and consumers - and help maintain the credibility of the Internet as an advertising medium. The Federal Trade Commission (FTC) has prepared this guide to give you an overview of some of the laws it enforces.
Advertising must tell the truth and not mislead consumers.
In addition, claims must be substantiated.
GENERAL OFFERS AND CLAIMS
PRODUCTS AND SERVICES

The Federal Trade Commission Act allows the FTC to act in the interest of all consumers to prevent deceptive and unfair acts or practices. In interpreting Section 5 of the Act, the Commission has determined that a representation, omission or practice is deceptive if it is likely to:

mislead consumers and
affect consumers' behavior or decisions about the product or service.

In addition, an act or practice is unfair if the injury it causes, or is likely to cause, is:

substantial
not outweighed by other benefits and
not reasonably avoidable.

The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that's not true. For example, a lease advertisement for an automobile that promotes "$0 Down" may be misleading if significant and undisclosed charges are due at lease signing.

In addition, claims must be substantiated, especially when they concern health, safety, or performance. The type of evidence may depend on the product, the claims, and what experts believe necessary. If your ad specifies a certain level of support for a claim - "tests show X" - you must have at least that level of support.

Sellers are responsible for claims they make about their products and services. Third parties - such as advertising agencies or website designers and catalog marketers - also may be liable for making or disseminating deceptive representations if they participate in the preparation or distribution of the advertising, or know about the deceptive claims.

Advertising agencies or website designers are responsible for reviewing the information used to substantiate ad claims. They may not simply rely on an advertiser's assurance that the claims are substantiated. In determining whether an ad agency should be held liable, the FTC looks at the extent of the agency's participation in the preparation of the challenged ad, and whether the agency knew or should have known that the ad included false or deceptive claims.

To protect themselves, catalog marketers should ask for material to back up claims rather than repeat what the manufacturer says about the product. If the manufacturer doesn't come forward with proof or turns over proof that looks questionable, the catalog marketer should see a yellow "caution light" and proceed appropriately, especially when it comes to extravagant performance claims, health or weight loss promises, or earnings guarantees. In writing ad copy, catalogers should stick to claims that can be supported. Most important, catalog marketers should trust their instincts when a product sounds too good to be true.

Other points to consider:

Disclaimers and disclosures must be clear and conspicuous. That is, consumers must be able to notice, read or hear, and understand the information. Still, a disclaimer or disclosure alone usually is not enough to remedy a false or deceptive claim.

Demonstrations must show how the product will perform under normal use.

Refunds must be made to dissatisfied consumers - if you promised to make them.

Advertising directed to children raises special issues. That's because children may have greater difficulty evaluating advertising claims and understanding the nature of the information you provide. Sellers should take special care not to misrepresent a product or its performance when advertising to children. The Children's Advertising Review Unit (CARU) of the Council of Better Business Bureaus has published specific guidelines for children's advertising that you may find helpful."

Non-Compliance

The FTC periodically joins with other law enforcement agencies to monitor the Internet for
potentially false or deceptive online advertising claims.

If your advertisements don't comply with the law, you could face enforcement actions or civil lawsuits. For advertisers under the FTC's jurisdiction, that could mean:

orders to cease and desist, with fines up to $16,000 per violation should they occur.

injunctions by federal district courts. Violations of some Commission rules also could result in civil penalties of up to $16,000 per violation. Violations of court orders could result in civil or criminal contempt proceedings.

in some instances, refunds to consumers for actual damages in civil lawsuits.
>>>>>>>>>>>>>>>>>>>>>>>

I will push it to the limit especially after an email reply to me after I stated I didn't want my order cancelled and once the product came in i wanted them shipped. Their reply this second time was much more rude and inconsiderate. The attitude and tone of this last reply from them guarantees that I will push this for a while.
 
I will be contacting the Federal Trade Commission, ICANN (Internet Regulatory Authority), Better Business Bureau and if needed I have a little time and money to invest in pursuing this.

This was an intentional act by Meineke in my opinion for higher ratings online as well as showing the lowest price on anyone searching for that with no intention to ever offer at that price. The fact they further stated IN-STOCK and FREE SHIPPING which was as I see it all purposeful false advertising.

>>>>>>>>>>>>>>>>>
This is from the Federal Trade Commission regarding Internet Advertising:

"The Internet is connecting advertisers and marketers to customers from Boston to Bali with text, interactive graphics, video and audio. If you're thinking about advertising on the Internet, remember that many of the same rules that apply to other forms of advertising apply to electronic marketing. These rules and guidelines protect businesses and consumers - and help maintain the credibility of the Internet as an advertising medium. The Federal Trade Commission (FTC) has prepared this guide to give you an overview of some of the laws it enforces.
Advertising must tell the truth and not mislead consumers.
In addition, claims must be substantiated.
GENERAL OFFERS AND CLAIMS
PRODUCTS AND SERVICES

The Federal Trade Commission Act allows the FTC to act in the interest of all consumers to prevent deceptive and unfair acts or practices. In interpreting Section 5 of the Act, the Commission has determined that a representation, omission or practice is deceptive if it is likely to:

mislead consumers and
affect consumers' behavior or decisions about the product or service.

In addition, an act or practice is unfair if the injury it causes, or is likely to cause, is:

substantial
not outweighed by other benefits and
not reasonably avoidable.

The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that's not true. For example, a lease advertisement for an automobile that promotes "$0 Down" may be misleading if significant and undisclosed charges are due at lease signing.

In addition, claims must be substantiated, especially when they concern health, safety, or performance. The type of evidence may depend on the product, the claims, and what experts believe necessary. If your ad specifies a certain level of support for a claim - "tests show X" - you must have at least that level of support.

Sellers are responsible for claims they make about their products and services. Third parties - such as advertising agencies or website designers and catalog marketers - also may be liable for making or disseminating deceptive representations if they participate in the preparation or distribution of the advertising, or know about the deceptive claims.

Advertising agencies or website designers are responsible for reviewing the information used to substantiate ad claims. They may not simply rely on an advertiser's assurance that the claims are substantiated. In determining whether an ad agency should be held liable, the FTC looks at the extent of the agency's participation in the preparation of the challenged ad, and whether the agency knew or should have known that the ad included false or deceptive claims.

To protect themselves, catalog marketers should ask for material to back up claims rather than repeat what the manufacturer says about the product. If the manufacturer doesn't come forward with proof or turns over proof that looks questionable, the catalog marketer should see a yellow "caution light" and proceed appropriately, especially when it comes to extravagant performance claims, health or weight loss promises, or earnings guarantees. In writing ad copy, catalogers should stick to claims that can be supported. Most important, catalog marketers should trust their instincts when a product sounds too good to be true.

Other points to consider:

Disclaimers and disclosures must be clear and conspicuous. That is, consumers must be able to notice, read or hear, and understand the information. Still, a disclaimer or disclosure alone usually is not enough to remedy a false or deceptive claim.

Demonstrations must show how the product will perform under normal use.

Refunds must be made to dissatisfied consumers - if you promised to make them.

Advertising directed to children raises special issues. That's because children may have greater difficulty evaluating advertising claims and understanding the nature of the information you provide. Sellers should take special care not to misrepresent a product or its performance when advertising to children. The Children's Advertising Review Unit (CARU) of the Council of Better Business Bureaus has published specific guidelines for children's advertising that you may find helpful."

Non-Compliance

The FTC periodically joins with other law enforcement agencies to monitor the Internet for
potentially false or deceptive online advertising claims.

If your advertisements don't comply with the law, you could face enforcement actions or civil lawsuits. For advertisers under the FTC's jurisdiction, that could mean:

orders to cease and desist, with fines up to $16,000 per violation should they occur.

injunctions by federal district courts. Violations of some Commission rules also could result in civil penalties of up to $16,000 per violation. Violations of court orders could result in civil or criminal contempt proceedings.

in some instances, refunds to consumers for actual damages in civil lawsuits.
>>>>>>>>>>>>>>>>>>>>>>>

I will push it to the limit especially after an email reply to me after I stated I didn't want my order cancelled and once the product came in i wanted them shipped. Their reply this second time was much more rude and inconsiderate. The attitude and tone of this last reply from them guarantees that I will push this for a while.

I think you're blowing this out of proportion. You tried to get over and you didn't. They're only going to laugh at you.
 
We'll See

Now that they have chosen the rude, obnoxious tone with me it has become about principle.

That's only the start of the info regarding false advertising. There are also many other angles this hits on. I have been successful before in court so I am going to push it.

I will cost them some money since they are not willing to own up to their mistake and getting caught playing games to boost their placement on search engines.
 
I've been a Wholesale Manager for over 15 years, and I have an opinion on this(yeah yeah I know, opinions are like a-holes, everyones got one...still).

First of all, you know there is no way you can buy a full exhaust system for $9, unless your cousin Billy builds you one from some old fence post he's got left over...

Secondly, I don't believe for a minute Meinike was trying to " boost their placement on search engines" as you suggest. Again, my opinion.

Thirdly, I agree with you that there is no excuse for rude conduct towards customers, or potential customers- none.(although I would be interested in reading their actual response)

Now- given those points, I have PLENTY of experience with people trying to take advantage of an honest mistake. I believe this is the case here. As a Manager, I can understand their frustration when someone is attempting to get something for basically nothing over an honest mistake- however...
I would not have handled it in a rude way but rather offered a small credit towards the correct price and thanked you for pointing out the mistake.

Its not my intent to debate this, I just wanted to point out another viewpoint.

I'm done here! :)
 
While I agree with Antman's "something for nothing" statement, a couple things strike me as interesting;

1) Everyone seems to have received a curd response at best. both my marketing degrees suggest that a "thank you for pointing out our oversight; we will be sending you a thank you t-shirt to the address that was listed on your order. we hope you understand that we will have to void the original order as it was based on test data that never should have made it to our production environment." .... would have been a much more profitable, negative impact minimizing response.

2) I kept checking the site as long as I could (had to travel for work) and the ability to order was still present 2 days AFTER I receive the "we voided your order" email. Having spent the last 6 years in data driven, customer facing systems, this issue should have been rectified (and has not technical reason why it shouldn't) within an hour or so of them sending out the cancellations.

This is basically a beautiful display of a company needing to get it's head out of its ***. I don't expect anything from Meineke on this matter and they have pretty well secured the fact that I will not shop there but will provide a negative opinion when asked.

This is basically now all about my enjoyment in giving them a hard time. "Made in the USA" is largely a joke in that nothing is solely manufactured here; but "Service Provided in the USA" is under our full control and should be a key business driver in the current market economy. Hopefully my whining will make this point to the Dev team and QA team that all overlooked this error and the Customer "service" rep that doesn't know how to handle a situation like this.
soapbox-image.jpg


[stepping down from the soap box] ... Okki
 
While I agree with Antman's "something for nothing" statement, a couple things strike me as interesting;

1) Everyone seems to have received a curd response at best. both my marketing degrees suggest that a "thank you for pointing out our oversight; we will be sending you a thank you t-shirt to the address that was listed on your order. we hope you understand that we will have to void the original order as it was based on test data that never should have made it to our production environment." .... would have been a much more profitable, negative impact minimizing response.

2) I kept checking the site as long as I could (had to travel for work) and the ability to order was still present 2 days AFTER I receive the "we voided your order" email. Having spent the last 6 years in data driven, customer facing systems, this issue should have been rectified (and has not technical reason why it shouldn't) within an hour or so of them sending out the cancellations.

This is basically a beautiful display of a company needing to get it's head out of its ***. I don't expect anything from Meineke on this matter and they have pretty well secured the fact that I will not shop there but will provide a negative opinion when asked.

This is basically now all about my enjoyment in giving them a hard time. "Made in the USA" is largely a joke in that nothing is solely manufactured here; but "Service Provided in the USA" is under our full control and should be a key business driver in the current market economy. Hopefully my whining will make this point to the Dev team and QA team that all overlooked this error and the Customer "service" rep that doesn't know how to handle a situation like this.
soapbox-image.jpg


[stepping down from the soap box] ... Okki

My guess: the guys who control the content on the site aren't the same people who deal with customer service complaints or processing orders. I'll be they have some sort of "workflow" system which take a while (perhaps a couple of days) to fix issues like this with the site.
 
With respect

Antman, I agree with you under normal circumstances for 95% of businesses and companies trying to do right. I having been a C.O.O. and C.E.O. for many years and dealing with a lot of shipping departments I understand what you are saying. In many cases I would agree 100% with you. We all make mistakes, my company included, and most try to do right by them.

However, the use of "Place Holders" with regard to web content has been a violation for a long time with regard to advertising if a price and/or shipping terms are included. Many years ago our company received a warning for the wording an Ad of ours contained; a simple wording that could be taken two different ways and we received a warning via postal mail from the Consumer Protection Division of the FTC "suggesting" we make the change in wording immediately.

Meineke's rudeness and disregard for any error was unacceptable. They did not even acknowledge a mistake and rather said its a "Place Holder" on the phone, as well as by email and stated they had no further obligation to its correctness; the placeholder can say anything according to them. Many days past after I made them aware of its existence (however, I stand by them having to approve all web content prior to publishing and having full knowledge) prior to it being taken off the web. Now it is completely non-existent on the site as it should have been from the start or at a minimum contained no pricing reference, and correct stocking information.

Other Magnaflow Distributors do not show a price nor in-stock availability on the item number much less actually allowing adding the item to your cart continue on and complete the entire shopping cart and checkout process. Other competitor sites I have been able to find do not contain pricing so this "placeholder" info didn't mysteriously come from Magnaflow as far as I can tell.

A little more research has revealed numerous claims and formal complaints for Meineke's advertising tactics and various claims of their products from private individuals and watchdog groups.

Antman, you are a Toyota legend and hero of mine so I certainly am not disrespecting you or others who disagree with me and do not want you to take it as such. I see both sides, it was their rudeness and attitude that has caused me to make them accountable in some way or another.

I totally respect your opinion and that of others, I will not continue to post on the matter so this thread can fade away unless others continue. Thanks to all and lets get back to MODS!!!!
 
Well, sounds like you have done your research and know more than I do regarding this process! No disrespect taken- we all have opinions. I 100% agree that poor customer service is intolerable, and has consequences.

Ok now- legend? Hero? Save that stuff for the military guys and girls risking their lives every day oversees. I'm just a guy that's not afraid of taking stuff apart and cutting it up to suit my tastes, is all... :)
 
Just buy a magnaflow muffler and have it installed at a
Local muffler shop. You guys don't know what you're missing!
I love mine, and now I can do 0-60 in like 3.7 seconds (of course that's with my airbox Mod). :)

Followed your advice, and very happy with the results.

Purchased

https://www.amazon.com/gp/product/B000XQQ0DM/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Install was $60 to get it welded on.

The sound is perfect, not too loud and I can at least hear it now when I get on it. Much more enjoyable to drive now and for the cost you can't beat it.

Thanks!
 

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