Bill Z
New member
After five weeks of patiently waiting for my new Gobi Stealth to arrive, I got the call from the shipping company on Thursday and the rack was delivered yesterday. I had already sold my stock TE rack to a board member and the 4runner was looking a bit nekked so I was anxious to get my new rack installed.
Everything was arranged; I had a couple of buddies coming over to help with the heavy lifting, beer was in the cooler and all of the parts were unpacked, laid-out and ready to go.
Things were going smoothly and according to plan. We had the rack gutter cleaned-up and the rubber seals in place with a generous amount of silicone sealant applied. That's when things came to a screeching halt.
Where are the support brackets? We combed through all packing materials looking for the four mounting brackets that hold the basket too the roof but they were nowhere to be found. My frustration was growing by the second. I picked up the phone and tried to reach Gobi - but of course it's Saturday and these people are strictly M-F.
So now I'm pissed - I'm tearing apart the garage looking for the stupid brackets and in the mean time my friends have polished off all of my beer and are growing impatient. I picked up the instructions and start re-reading them- there had to be something I was missing.....
I turn to page two -the parts list - and next to the part I'm missing someone has scribbled “B/O”. B/O? WTF does B/O mean? Then it hits me - BACK ORDERED! :redbrick:
So now here I am - stuck with a rack that can't be mounted and trying to figure out how to plug the holes in my roof and where I’m going to store this thing until I get the brackets. I've never received a product before that's intentionally missing parts. Is this typical of Gobi? It would have been nice if someone would have called or emailed me to let me know before I took delivery of this thing.
Everything was arranged; I had a couple of buddies coming over to help with the heavy lifting, beer was in the cooler and all of the parts were unpacked, laid-out and ready to go.
Things were going smoothly and according to plan. We had the rack gutter cleaned-up and the rubber seals in place with a generous amount of silicone sealant applied. That's when things came to a screeching halt.
Where are the support brackets? We combed through all packing materials looking for the four mounting brackets that hold the basket too the roof but they were nowhere to be found. My frustration was growing by the second. I picked up the phone and tried to reach Gobi - but of course it's Saturday and these people are strictly M-F.
So now I'm pissed - I'm tearing apart the garage looking for the stupid brackets and in the mean time my friends have polished off all of my beer and are growing impatient. I picked up the instructions and start re-reading them- there had to be something I was missing.....
I turn to page two -the parts list - and next to the part I'm missing someone has scribbled “B/O”. B/O? WTF does B/O mean? Then it hits me - BACK ORDERED! :redbrick:
So now here I am - stuck with a rack that can't be mounted and trying to figure out how to plug the holes in my roof and where I’m going to store this thing until I get the brackets. I've never received a product before that's intentionally missing parts. Is this typical of Gobi? It would have been nice if someone would have called or emailed me to let me know before I took delivery of this thing.
