Reminded myself why I do my own maintenance toaday...

aeb28

New member
So we are getting ready to drive across crountry and back hauling a trailor. I have a lot going on, so I though I would stop by a Pep-boys to get a second set of eyes for a quick inspection while checking prices to save myself a bit of time turning a wrench. It has been a while since I have taken any of our vehicles to a shop for routine maintence, I try to do as much as I can by myself. Today I was reminded why.

I went in knowing I needed new tires, oil change, and possibly new brakes, but stayed quiet and let them do the talking to see how honest they were.

Initial quote after a brief inspection came up to $1700, and that didn't even cover any of their "additional findings"

Tires were going to run about $700, which is reasonable. Then came the brakes... pads and turned rotors would be about $250. BUT, I "needed" all new rotors (they didn't bother measuring, they said the surface rust on the caliper is how you know you need new rotors). Another $300 or so.

But that is not all they found. One of the caliper slide pins was stiff, causing slight uneven wear on one pad on one side. Now I was going to need all new rear calipers on both sides, and according to them you cant just replace rear and not front. God forbid they lube the slide on the one trouble caliper.

Coolant flush was going to be another $150...

Rear diff would be another $130, x3 if I wanted front diff and transfer case.

Then they notices a small patch of bone dry coolant next to a coolant hose, no active leaks, belt contam, or signs any coolant on anything else. Now I would need all new hoses, clamps, and a new serpentine belt. $150 in labor alone to replace 2 hoses on the front of the engine, and that did not include the cost of the hoses.

Bottom line, they were prepared to hand me a bill for about $2500-$3k+ with a straight face.

I told them I would come back later in the week so they wouldnt try and stick me with some "inspection fee", then I drove home and ordered the stuff I actually needed. I feel sorry for people who don't know anything about their vehicles and basic maintenance. Good grief.
 
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I was getting ready to drive from Atlanta to where I used to live between Houston and San Antonio and took my car to Pep the Boys in Morrow for them to replace the serpentine belt. After watching two "mechanics" struggle to install the new belt for about an hour, I finally had to go out into the shop and put it on for them. And yes, I completely disregarded their policy about customers out in the shop. If I hadn't intervened, I might still be there.
 
I told them I would come back later in the week so they wouldnt try and stick me with some "inspection fee", then I drove home and ordered the stuff I actually needed. I feel sorry for people who don't know anything about their vehicles and basic maintenance. Good grief.

True, but some people may have no choice but to seek help from places such as Pep the Boys. Sure they can save bucks if they can do it themselves but others would rather spend their cash for maintenance service since they have lack of skills (or maybe time) to do it.
 
True, but some people may have no choice but to seek help from places such as Pep the Boys. Sure they can save bucks if they can do it themselves but others would rather spend their cash for maintenance service since they have lack of skills (or maybe time) to do it.

That's was true in my case. I was in Atlanta, my tools were back in Texas.
 
I have a mechanic that I have been using for 20 plus years that I trust more than anything, he had knee surgery and closed his shop for three weeks and I was forced to use Pep Boys because I was real busy with work.

Brought my T100 in for an PS pump change only, told them to call me with an estimate, well they called the next day to say it was ready, they changed all of the belts, not needed, change the alternator, never had an issue, changed the oil, gave me a bill for $800, I called the manager over, told him about the situation, he credited me to the price of a PS pump, changed the pump.

Long story short, I will never bring a vehicle to those butchers again. Mike my mechanic is back...

Just to show how good Mike is, he worked on my 1995, piece of crap, Jeep GC all day to find an AC leak, could not find it, recharged the system and charged me $23... He felt gulity about keeping my vehicle so long.

77
 
I have a mechanic that I have been using for 20 plus years that I trust more than anything, he had knee surgery and closed his shop for three weeks and I was forced to use Pep Boys because I was real busy with work.

Brought my T100 in for an PS pump change only, told them to call me with an estimate, well they called the next day to say it was ready, they changed all of the belts, not needed, change the alternator, never had an issue, changed the oil, gave me a bill for $800, I called the manager over, told him about the situation, he credited me to the price of a PS pump, changed the pump.

Long story short, I will never bring a vehicle to those butchers again. Mike my mechanic is back...

Just to show how good Mike is, he worked on my 1995, piece of crap, Jeep GC all day to find an AC leak, could not find it, recharged the system and charged me $23... He felt gulity about keeping my vehicle so long.

77

So did you pay him $23.00 or some extra for good faith?
 
I have a mechanic that I have been using for 20 plus years that I trust more than anything, he had knee surgery and closed his shop for three weeks and I was forced to use Pep Boys because I was real busy with work.

Brought my T100 in for an PS pump change only, told them to call me with an estimate, well they called the next day to say it was ready, they changed all of the belts, not needed, change the alternator, never had an issue, changed the oil, gave me a bill for $800, I called the manager over, told him about the situation, he credited me to the price of a PS pump, changed the pump.

Long story short, I will never bring a vehicle to those butchers again. Mike my mechanic is back...

Just to show how good Mike is, he worked on my 1995, piece of crap, Jeep GC all day to find an AC leak, could not find it, recharged the system and charged me $23... He felt gulity about keeping my vehicle so long.

77

You probably lost a good factory Denso for a Chinese Pep Boys reman that will die in the next 25k miles. I hope you got your old alt back to keep in reserve.
 
Just to show how good Mike is, he worked on my 1995, piece of crap, Jeep GC all day to find an AC leak, could not find it, recharged the system and charged me $23... He felt gulity about keeping my vehicle so long.

77
as a mechanic, ouch.
 
Maybe someone from Pep Boys will read this and fix themselves.... But probably not.

I completely understand people who just aren't into fixing cars, there definitely a certain mindset to decide to do your own repairs. I feel bad for others who get stolen from when getting that kind of "service." They are just trying to get their car fixed. That is up-selling to a shameful degree. I would have cussed out the service manager....
 

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