same issue here. Was in for service all day yesterday. They called me to ask me who put in the suspension, lol. I knew that was not a good sign.
Techs acknowledged hearing the clunk but found no obvious cause. Retorqued everything underneath but still no improvement. They had no loaners available so i had to take my 4runner back. I plan on dropping it off again and leaving it until they fix it (when they have a loaner).
I was complaining about this issue on the TRDPro thread, didn't realize there was one on the subject until 444 pointed it out. If I had known about this issue I may have gone with the TEP instead of a TRDP with the TRD wheels but not the suspension and would have gotten my sunroof and saved a few bucks.
We shouldn't have to troubleshoot and figure this out, Toyota is responsible to make it right but it seems at the dealer level this is not happening. We may need to push on Toyota Corporate to get involved to fix the issue.
You are exactly right. You should be out enjoying your new truck. Unfortunately, you have a clunk in your suspension. From what I have read it definitely is not happening at the dealer level and if you think "We" can actually push Toyota corporate then be my guest lol.
Generally speaking I agree with you.... forum members are such a small percentage of the overall customer base, albeit we are usually the most passionate,enthusiastic and outspoken portion, so sometimes it does work...
Recently on the 4th gens, Toyota agreed to replace any cracked dash at no cost to owner, even though all 4th gens are beyond factory warranty. So, it does happens, but not very often...
http://www.toyota-4runner.org/4th-gen-t4rs/122935-***cracked-dashboard-action-request***.html (it took 2 years and 32 foroum pages but Toyota stepped up)
You are exactly right. You should be out enjoying your new truck. Unfortunately, you have a clunk in your suspension. From what I have read it definitely is not happening at the dealer level and if you think "We" can actually push Toyota corporate then be my guest lol.
If I had one of those models with the clunk (TE and SR5 have started threads on clunks too) then I would start analyzing the noise. Maybe I would figure it out and maybe I wouldn't but anything beats doing nothing. If anything you could figure out what it ISN'T! Good Luck.
After you drive off the lot, you own the vehicle problems and all. Recreating an issue is key with the dealer and better if you can do it fast, while they are there.
In another vehicle I owned, I had a similar sound that sounded like suspension that did not happen all the time but was driving me nuts. I found a spot near the dealer that made the sound every time, it was a spot with a dip in the road man-hole cover. I had the dealer mechanic drive over that spot. It ended up being an exhaust heat shield. Totally unexpected. He fixed, no more sound... My point here is find a spot that you can recreate the sound close to the dealer.
I wouldn't know where to start other than trying to put a Go-Pro facing the suspension as I drove over bumps and replay it for the dealer if something is evident. I do however think that enough of us complained at a corporate level, would also be better than doing nothing. I think sharing the dealer notes here is a great idea as well.
Wow there's a great idea! :ybrick:
I would put my money on something along these lines...Pardon me if this has been mentioned already.
Has anyone verified that Toyota is using the correct Bilstein shock on this vehicle?
On the 10+ FJ Cruiser they changed the front shock eyelet and made it 0.5 cm thicker and thus widened the mounting bracket on the LCA. So, if you mounted an 07-09 shock on this LCA it would line up and bolt on. It would not be snug in the mounting bracket. And it could move within the mounting bracket with the correct amount of force when the coilover is unloaded. For example, when you hit a bump. You cannot easily see it without measuring it and probably could not move it by hand.
I would want to look there.