If you weren't so far away I'd be at your house this weekend with the parts haha
And I'd happily weld them up for you!
Had a bit of a fiasco getting my windshield replaced, but I finally got nice new clear glass!
I wanted to keep it short, but it's a long story- you've been warned!
Two weeks ago, I called a local reputable windshield replacement shop and talked to one of the owners. I told him I wanted Pilkington or PGW. He said he like Pilkington the best, and that's what he'll use. Perfect! [emoji1360] He made me an appt for Tuesday morning.
I get a call from the tech Monday night, to let me know the glass showed up damaged. He said he can still do it "tomorrow", but it wouldn't be till the afternoon. I verified the glass was Pilkington, and he said "no, it's 'yf1'"- or some crap I've never heard of. I'm like "um, okay. It was very clear- when I talked to the owner last week- he was ordering Pilkington." "*chuckles* oh, you talked to R*ck, that makes sense". Awkward- wtf is that supposed to mean?!
Since I didn't want it done at my dirty job site, I was leaving it home- where my wife would be.
He said he would order Pilkington for me. I told him my wife would be home Wednesday AM, and that would work well. I didn't feel good about it, and didn't want my wife to have to deal with any mistakes, so I called back, and told him I would take off from work early Tuesday. We scheduled a slot between 2 and 4pm.
Tuesday afternoon- I got home at 1:55. Waiting around, I decide to help out the tech, and take the wipers and cowl off. 3pm rolls around, and I call the office. "Hey there... am I scheduled to have my windshield replaced between 2 and 4?" "Yes! The tech is having a hard time on an RV, and running behind"
4:40pm I get a call from the office. Mind you, I left work 2hrs early- I would have been home by 4 if I had worked a full day. I'm just a degenerate construction worker, so I don't get paid for that.
"Hey Tyler, they're still working on that RV; I'm gonna have to reschedule" I'm a nice guy, so I sucked it up and said "Hey, shit happens. It's not their fault. I'm not talking any more time off work though, so I'll just have them come do it at the job site." "No problem! I'm sorry about that. He'll be out tomorrow"
Wednesday, he shows up, and has a no name windshield. He's like "I picked this up from Pilkington, but it's not Pilkington glass- I figured you probably don't want it"
"Um, nope"
"Okay, well I'll let the shop know and get back to you. I know this has been a hassle for you- I'll see if I can get you a discount" "Oh, great, thank you!"
The shop calls me a couple hours later. "Hey Tyler. So, I did some research, and it looks like Pilkington no longer makes glass for your rig. You want me to order a PGW, and make sure it says PGW on it? It should be here about 1. I'll call you and let you know." "Great, thank you."
No call by the time I got off at 3:30, so I called. The windshield had come in, and it was a legit PGW. Sweet [emoji1360] Scheduled an appt for Friday morning at the job site again.
He shows up, shows me the glass, and gets right to it. He had just gotten his knife out, and told me it would be about 30 minutes. I look at the time *8:38*
I get a call at 8:55- "all finished up man"
Um, wow, 17 minutes from start to all cleaned up?! [emoji15]
I meet him at the rig, and he says "if you have the cowl, I can put it on" "no, it's at home" He gives me the bill- they dropped it from only $230 to $190! Hey, that's pretty cool. He didn't have change, so he got $10 for lunch. All good. At least I have nice new glass, and the headache is over!
As soon as I get in, I see he left a disaster all over my dash and floor. Hm, nice. All good. On my way home, I notice the windshield isn't centered; the black outline is much greater on the pass side vs the driver. Hm, that's gonna bother me, but probably not worth griping about.
Saturday morning, I go to put the cowl on, and find out the headache
isn't over- the windshield wasn't installed far enough up, so the cowl won't fit [emoji36]
I can't believe I'm still having to deal with this. But is it my fault for trying to "help" when I took the cowl off? But how would I know the cowl holds the windshield up?! Shouldn't he have known?! I also notice he didn't prime some areas he scratched with his knife. I'm no pro, but I know that's a very basic part of windshield replacement.
I call the shop Monday morning, and let the gal that answers the phone know about the issues: after finally getting a good windshield, he left a mess, it isn't centered, and it's not installed high enough to fit the cowl...
"I'm so sorry! We need to get that fixed for you- Wednesday work for you?" "Sounds good!"
The tech that came today said as soon as he walked up to the rig, he knew it was installed too low- you had to work to even see the VIN. I wasn't trying to trash talk the other tech, but I pointed out the scratches, and asked if those should have been primed- he agreed that was a shoddy job, and they definitely should have been primed.
The shop wanted him to try to save the glass, but he wasn't able to. He ran and got a new PGW, and did a great job installing it. He even decided to disclose there were un-primed areas under the molding- but not covered by adhesive- as well.
It was a rough experience, but I am honestly still a happy customer. I know shit happens, and what matters to me is how they handle it WHEN shit happens.
Let's try this new windshield thing again [emoji1598]