Thank you for contacting XM. Please accept our sincere apology for your previous encounter over the phone and we hope that this incident will not permanently affect our partnership. Our objective is to provide excellent service to all our subscribers and our Listener Care Representatives are adequately trained to assist customers with their issues. We are saddened to hear that you were not pleased with the service you received, but we can assure you that our representatives will convey the company?s guidelines in a polite and friendly manner. Please keep in mind that your concern is a priority and we value you as a customer.
We guarantee you that our team does not take pleasure in embarrassing or distressing a customer. All of our customers are appreciated and each subscriber plays an active role in the growth of XM. This issue will be forwarded to the relevant department and your concerns will be investigated. This will, hopefully, further enhance the service which we provide.
We are committed to providing you with the best in customer care. You can always manage your account 24/7 by visiting our website at
XM Satellite Radio - America's #1 Satellite Radio Service. If we can be of further assistance, please feel free to send an additional email or you may contact a Listener Care Representative directly at 800-967-2346.
Listener Care Center?s hours of operation are as follows:
Monday - Saturday: 8am - 11pm ET
Sunday: 8am - 8pm ET
Thank you,
Anne
XM Radio Inc.