What kind of douchebaggery might I be in for? The appointment is this Friday. We're covered for another 15 - 20k at least on the factory warranty.
Whoops, I missed this question in the subsequent 'having to defend myself / define "fluke" and "common" ' convo that followed.
YMMV, but the local dealer, Mid City Toyota in Eureka California, is a dickbag.
I had, at the time I went in, 48k on the truck. It was under both powertrain warranty and Toyota CPO used warranty. The passenger bearing had been making noise for about a month and was getting worse. They took the truck for a day, had a tech drive it, check the play in the wheels, and use a stethescope (whatever they are called) to listen while in motion. They didn't rotate the tires or swap tires from another unit onto it to test it (becomes relevant in a second, read on).
They agreed that the bearings were making more noise than normal and that there was minor play in the wheels, and that they could hear the noise with and without the stethescope contraption. However, they were not going to replace the bearings because they would not / could not do that as a warranty claim until the bearings actually failed, because until they failed the dealer could not be 100% sure the bearings were the issue. They said that it was quite possible the fault was my tires (same tires I had since the truck was new to me, x 1 year and 25k) and that tires often will start making noise out of the blue as they wear in, and that I should get new tires to solve the problem (which they were happy to sell me), or I should rotate them to see if the noise moved from corner to corner (which they were happy to do for $20 or so).
Now I'm no idiot when it comes to automotive stuff. I'm not Johnny ASE but I do basic maintenance, all my own mods, etc., and I know what a wheel bearing going bad feels and sounds like from experience with motorcycling bearing failures. I was less than pleased with this decision, especially considering that they hadn't even bothered to rotate the tires or try other wheels / tires from another truck for a 5 minute test run to prove / disprove the load of BS they were feeding me. But, I figured, WTF, it's not a ton of money to do them so I'll just do the bearings myself, and **** Mid City.
Except then they wanted $100 for the labor spent diagnosing the problem - the problem they didn't diagnose or fix. I was giving them $100 to basically just agree with my assessment, "yes, bearings probably going out, here's your bill". They held my keys hostage until I paid. I argued with the service adviser until I wanted to do a murder, and finally decided to just pay the bill to keep my blood pressure in check. I'll see those ****wads again on my terms and recoup my money or get $100 worth of satisfaction from ****ing with them.
Interestingly, they NEVER commented about the (then) spacer lift or the slightly larger tires; I was sure if they tried to deny the claim they would focus on those.