Had my headlights replaced today.

How about a clear film protector? If this is a UV problem, then a film will not be a permanent solution.
 
I haven't been tracking this as I've read all the posts on this issue, but I'm curious how many of you with SR5's or Limited's are having this issue. I know there are a few TE owners that have the problem.

Just wondering if it could be unique to the smoked headlights on the TE or if the "standard" headlights are affected too.

Also, I'm a little perplexed as to why the tops of the tail lights aren't doing the same thing -- I'm assuming that they're sourced from the same manufacturer but don't know for sure. If it was a UV or car wash/wax issue then I'd expect to see the same film present on the top of the tail lights since they'll generally see the same UV/environmental exposure. Moreover, I'm only seeing the film on the very top of the headlight, not on the part of the plastic where the turn signal sticks out (the part that is parallel to the top of the light should have the same film build-up if the issue is environmental.

You know, when I stopped by to show the sales manager the issue 2 days ago (after he'd called to follow-up), he mentioned that they're seeing a wierd issue with new Avalon's where the rear window is "hazing up" over time -- to the point that it's very hard to see out of the rear (i.e. boarderline severly dangerous). He said the film cleans off with a little effort but it will reappear after a few weeks. They've had their master techs looking at it and apparently there is some type of venting in the rear window area of the Avalon and if they cover up the vents (with a towel for instance), the problem stops! Best they've been able to determine is that there is something in the venting system (i.e. plastic) that is breaking down and giving off fumes that are fogging up the window. That's just their guess though since Toyota hasn't confirmed that there is an issue in the first place (they've had multiple Avalon's on the lot that have started showing signs of the problem and several customers complain).

I wonder if there is something in the engine/hood area that is giving off some fumes when it gets hot and it escapes the hood when parked, causing the film to appear and grow outwards from the hood over time. This would explain why the film only appears on the top of the plastic closest to the hood...

This would actually be fairly easy to test this hypothesis if someone has access to a "bad" headlight that's been replaced. It would require you to take a sledge to the plastic and break it up in to at least 2 pieces, ideally one from the top of the light (already has the film on it) and the other from the front of the light (clear of any film). Take the 2 pieces and stick them (securely) someplace under the hood -- as close as possible to the actual headlights would be best so the pieces wouldn't experience too much engine heat. Here they'd be protected from any environmental variables and only subject to any fumes coming from under the hood. I'd expect that over time the piece of headlight that started off clear will get the same film build-up and the other piece that already had the film on it will get worse.

Any takers for this little experiment???
 
Has anyone seen/posted pics that show the foggy scrap on the headlights? (I haven't been able to locate any.)

Look harder....http://www.toyota-4runner.org/5th-gen-t4rs/70979-potential-headlight-defect.html

Mine are getting replaced tomorrow under warranty. The dealership I bought it from said "Lets keep an eye on it, and see what happens." Alright I think to myself, Chuck you Farley, I'll go somewhere else then. So my wife caught an Aerostar with the front bumper of our Trail recently. I took it to the closest Toyota dealership/body shop. I handed them the claim for the bumper and said "While your at it, those headlights are under warranty too." No whining or feet stomping required.
 
If you read this thread and haven't already called the Toyota Customer Experience Center, PLEASE CALL THEM AND COMPLAIN!!! (nicely though, since it's not the customer service agent's fault)

The phone # is 800-331-4331

Toyota >> Contact Us link is here: Toyota Help

I've been discussing the situation with the Service guys at my local dealer for 6 months and they've been "watching for TSBs" with no luck. So, I called Toyota ~ 2 weeks ago just before I rolled over 36k miles so that they'd have my complaint on record in their system before my standard warranty expired (did actually purchase the 100k warranty since I drive A LOT for work and new I'd hit 36k pretty quick... which I did...but I figured calling them pre-36k wouldn't hurt). Anyway, the service agent told me that Toyota Corporate had very little mention of this issue that he could find while I was on hold and that anyone that has the problem should call them to report the issue since the local dealers may or may not report the problem back to the corporate level.

Calling Toyota is the only way to provide direct feedback/complaint as well as ensure that they have record that your T4R had the issue before you hit 36k. If/when a fix is issued, they should contact you directly if you're in the system with the problem.

So, call them NOW if it's during the day, tomorrow if you're checking the forum before bed.

Called Toyota today, and related the problem, thanks. More people should do this so a TSB is created, and Toyota will come up with a non-defective headlamp replacement. I'd rather get them replaced only once..
 
So after being VERY persistent and several trips to the dealer for other things, while I brought the truck in for the 15k service, the service adviser had mentioned that the headlights would be replaced under warranty :banana: I did try and talk them into ordering the TE instead but they had to go off of my vin. Anyways....I'll keep you all posted into what happens.
 
Back from the dead.

Dropped off my TE at the dealer for new headlights. The SM said these are the updated ones. Will ask to see what makes them different from what was on it now.

Told him I will be back in 2013 for a new pair before the warranty expires if this does not resolve for good.
 
My dealer claimed it was "normal wear" and refused to change them out under warranty. Only reason I'm not raising hell is because I plan to get TE lights eventually, in a couple years.

I have contacted Toyota though, hopefully they fix it in the future.
 
Per the Service Manger in So Cal, it's a known issue by both domestic and Japanese Toyota engineers. They had pictures of my lights that the SM took. He waited to install new lights until these units were available.

Try another dealer if available.
 
My dealer claimed it was "normal wear" and refused to change them out under warranty. Only reason I'm not raising hell is because I plan to get TE lights eventually, in a couple years.

I have contacted Toyota though, hopefully they fix it in the future.

Your dealer is a douche. For what you paid for that truck, you shouldn't be satisfied with crappy headlights.
 

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