Drift Monkey
New member
While they react quickly and said they would send out extra washers, I really don't see that as good customer service when they obviously know that the extra washers are needed because of poor design, IMHO good customer service would be to include the extra washers with every order, at least until they do some kind of redesign to solve the issue!
I'm wondering why even one washer should be needed much less two, IMHO this make it more obvious that they know there's a design issue?
The washer serves as a "seal" for the boot - that's not a bad design in itself but you'd think someone woulda verified the boot seals on the test mule(s).