Pretty disappointed in how rusted my Toytec Ultimate Suspension is

[ToyTec Lifts]

Hi everyone,

It is up to the end user to maintain and protect their aftermarket parts. Toytec cannot be held liable for corrosion. If you look harder you can see the Total Chaos STAINLESS STEEL uni-ball has rust and pitting on it.

Water by itself does not corrode our parts in that short amount of time - plain and simple.

If anyone has any questions or concerns, please email me directly
[email protected]

This happens on ALL brands FYI.

 

[ToyTec Lifts]

on a side note. I bought my liftkit and hid kit through Toytec and I will say their customer service is pretty disappointing.

The liftkit itself was fine but the HID H11 plug and play kit had one bulb that was flickering and broken in the first month. I called them to ask them to replace it and the customer rep seemed annoyed that be handling the call. On top of that, when he finally did send me a replacement bulb, it was the wrong color (was suppose to be a 5k and received a 6k).

I am about to get a working kit from xenon depot as I am tired of the HID issues as I have replaced the bulbs on both sides probably a total of 4 times since purchase, so I can see where you are coming from about them not wanting to help with the corrosion issue. Hope you figure something out because I would be mad personally losing 1800 dollars on something like that.

Contact me if you ever have an issue and I will help you get it resolved.
[email protected]

 

[baldrik78]

FWIW - I've found that a lot of raw steel I've bought in the last couple years from chinese origins has rusted at an abnormally fast rate. I'm not sure what they're selling as A36, but it isn't the same as what comes from Japan or USA factories. My bet is that the raw product is some alloy that's prone to corrosion. Hell, some Japanese and European mild steel is more corrosion resistant than Chinese "stainless" steel products. Mostly it's just outright fraud in labeling a product as something it's not.

Every piece of raw steel sold in the US should come with an MTR (Mill Test Report), detailing the chemical composition of the steel and the steel should have a heat number correlating a particular piece of steel to it's MTR.

 

[1996_Valencia_Owen]

What is the Toytec suggestion?

Is it that the OP has been regularly driving the truck on the SC beaches and into the salt water?

That's the only explanation I can imagine that would be OPs fault. I guess beach driving could do that... but not positive.

OP, you been playing at the beach and forgot to tell us maybe?

 

[Trixx]

Hi everyone,

It is up to the end user to maintain and protect their aftermarket parts. Toytec cannot be held liable for corrosion. If you look harder you can see the Total Chaos STAINLESS STEEL uni-ball has rust and pitting on it.

Water by itself does not corrode our parts in that short amount of time - plain and simple.

If anyone has any questions or concerns, please email me directly
[email protected]

This happens on ALL brands FYI.

No one has any clue whatsoever what those shocks you have sent have been through. I know EXACTLY what mine have been through and I posted it on here. I said when I was in snow I washed it a lot, and you blamed it on the car wash chemicals. Well, then I mentioned by “wash” I rinse with water, not car wash chemicals as my accessories don’t allow me to do drive thrus most places.

Again - obviously you consider this normal as you won’t stand by your product. That’s fine, I can promise that you’ve already lost 10x more business by off road personnel seeing these pictures and knowing you’ll do nothing about it, vs giving me a reasonable partial refund or a discounted replacement.

Mine were at the beach ONCE (June 10th, same day my dog of 13 years died) and then in some snow up north, but not the whole winter, and again, rinsed 1-2x per week.

Products are garbage, and it is clear I’m not the only one here that finds this unacceptable.

The partial refund probably still would’ve been less than your profit margin, but will now be far outdone by the sales lost. Good business practices.

 

[Trixx]

Every piece of raw steel sold in the US should come with an MTR (Mill Test Report), detailing the chemical composition of the steel and the steel should have a heat number correlating a particular piece of steel to it's MTR.

You are correct - they do. That being said, there’s still reasons a lot of major industrial and oil & gas companies do not allow Chinese steels. They have found their MTR’s and materials to not always be accurate. As I mentioned, I work Quality on these projects for these companies, I deal with the stuff every single day.

 

[Bumbo]

I haven't spent one lick of extra time maintaining my Bilstein 6112 and 5100 shocks and 2-3 years later they actually look pretty dang good.

 

[Trixx]

I haven't spent one lick of extra time maintaining my Bilstein 6112 and 5100 shocks and 2-3 years later they actually look pretty dang good.

My Bilsteins on my Ford F250 were as well and they were way older and treated way worse.

 

[Rightside Up]

Contact me if you ever have an issue and I will help you get it resolved.
[email protected]

I laughed.

 

[Jetboy]

Every piece of raw steel sold in the US should come with an MTR (Mill Test Report), detailing the chemical composition of the steel and the steel should have a heat number correlating a particular piece of steel to it's MTR.

Unfortunately the test is only as good as the testing entity. The premise that chinese steel has an MTR that matches the product you receive and that the mill is actually doing the testing and providing accurate results is what I would take issue with. It's pretty well known that chinese manufacturers across many industries cheat and/or lie on testing results. For example: https://www.amazon.com/dp/B0166H2WF...locphy=9060400&hvtargid=pla-385724589595&th=1 For smaller operations it's a lot more cost effective to simply say no Chineseium and have a reliable supplier and only buy steel from known good sources for the steel parts that matter.

 

[Teamoatmealpie]

The So CA guys remark, yeah mine look good.

....... you have no rain, snow, road salt, road gravel mixed with salt, mud, etc.

For those same reasons, guys down there can run UCA with Uni-balls no problem. But in the rain /salt states its just one winter away from junk.

Spray with silicone, couple times a winter, and thank yourself later.

 

[Trixx]

I laughed.

I did too - the whole premise of this thread is them doing nothing, and standing by that.

Then come in here and “contact us and we’ll help you get it resolved.”


... RIGHT

 

[Bumbo]

The So CA guys remark, yeah mine look good.

....... you have no rain, snow, road salt, road gravel mixed with salt, mud, etc.

For those same reasons, guys down there can run UCA with Uni-balls no problem. But in the rain /salt states its just one winter away from junk.

Spray with silicone, couple times a winter, and thank yourself later.

Sure... I like how you just make assumptions about SoCal people. Ya its sunny here, but we also have it all. But just looking at a location in a post doesn’t tell you anything about me.

My 4Runner lived in Oregon for 4-5 years before we brought it back down here. On top of that, I live in a beach city where I drive on the beach, including desert and mountains for snowboarding.

Add a bunch of winter road trips to the middle of the country and back…

Again, no maintenance, no worries, no rust. At least nothing like the OP. That said, I would not object to silicone spray for maintenance...

 

[RCFJ]

I did too - the whole premise of this thread is them doing nothing, and standing by that.

Then come in here and “contact us and we’ll help you get it resolved.”


... RIGHT

While I do agree that under no circumstances should your $1800 suspension be rusting like that after 9 months...why are the ucas rusting as well? You can see in the pic the castle nut and the washers are rusting. There must be something going on with your roads

 

[ToyTec Lifts]

No one has any clue whatsoever what those shocks you have sent have been through. I know EXACTLY what mine have been through and I posted it on here. I said when I was in snow I washed it a lot, and you blamed it on the car wash chemicals. Well, then I mentioned by “wash” I rinse with water, not car wash chemicals as my accessories don’t allow me to do drive thrus most places.

Again - obviously you consider this normal as you won’t stand by your product. That’s fine, I can promise that you’ve already lost 10x more business by off road personnel seeing these pictures and knowing you’ll do nothing about it, vs giving me a reasonable partial refund or a discounted replacement.

Mine were at the beach ONCE (June 10th, same day my dog of 13 years died) and then in some snow up north, but not the whole winter, and again, rinsed 1-2x per week.

Products are garbage, and it is clear I’m not the only one here that finds this unacceptable.

The partial refund probably still would’ve been less than your profit margin, but will now be far outdone by the sales lost. Good business practices.

I did too - the whole premise of this thread is them doing nothing, and standing by that.

Then come in here and “contact us and we’ll help you get it resolved.”


... RIGHT

You didn't maintain your parts. They got rusty. Are you contacting Total Chaos about the uni-ball?
You live approximately 130 miles or so from the ocean, do you not?

 

[mscot]

What is considered proper maintenance?
(This is a genuine question since I have your shocks and want to keep them working correctly)

 

[ToyTec Lifts]

What is considered proper maintenance?
(This is a genuine question since I have your shocks and want to keep them working correctly)

There are a couple ways to go about it. A few very smart members have contributed their ways in this thread.

1. Coil socks from ICON

2. Ceramic coatings
Permanent protection systems such as: Paint or Metallic coatings

3.Temporary protection systems such as: Protective oil or wax coatings

-Volatile Corrosion Inhibitors (VCI) – also known as vapor phase corrosion inhibitors
-Desiccants
-Barrier foils


4. Turtle Wax

 

[chrismind]

If it were just the shocks that were rusty, then it might make sense that it's a Toytec defect. There is clearly abnormal rust, and it's not just on the shocks. Sorry, but the pictures are worth a thousand words. Maintain yo ish.

 

[chrismind]

So many people ready to jump to conclusions and write off a company.

 

[proimion]

You didn't maintain your parts.

I don't have a dog in this fight nor do I own any ToyTec products. But I am curious--does ToyTech give the customer any documentation on proper maintenance? If not, maybe they should.

I have Bilstein 5100s (installed by your friends at RSG) and I'll admit that I had no idea that the shocks are something that needed a regular maintenance protocol. Nobody ever mentioned it and I don't remember seeing it in any documentation. I'm not a "car guy" so I'll need to be told what to do. :redface: