quicksandTRDPRO
New member
Had you reported the clunk before hand? Or just go in and say you wanted the updated shocks according to the TSB?
TRD Pro Clunk
- Thread starter DRDpro
- Start date
Had you reported the clunk before hand? Or just go in and say you wanted the updated shocks according to the TSB?
Taunton
New member
When the case number with Toyota was disclosed here (last year) I asked my local Service Rep to make note of it in my service record. They never actually confirmed the clunk in my Runner (although I assured them it was obviously there). When the TSB came out they said it was good enough.
Beer_Runner
New member
Wow you guys all put in some work and research and many hours at the dealerships. Way to go getting it fixed. I just picked up my 2016 TRD Pro last week 8/9/16. Would the shocks put on mine have the updated parts or is there a way I can check to see if it has the correct ones? Really love this 4Runner. thanks
Just an FYI.
My truck went through port prep in NJ in mid june, I managed to grab the prep checklist from the truck before dealership did their pre-delivery to me and it shows the updated 160 part number for the TRD suspension.
[/url]portprepsheet by Ian M Schwartz, on Flickr[/IMG]
My truck went through port prep in NJ in mid june, I managed to grab the prep checklist from the truck before dealership did their pre-delivery to me and it shows the updated 160 part number for the TRD suspension.
You would see the part number on the shocks.
I am the IT guy for a group of dealerships, and bought from one of the stores I service, so when I asked the general manager to make sure my truck was untouched when I arrived to sign the papers it was literally as it got pulled off the car carrier, this port prep sheet is a document exclusive to the port facility and is thrown in the trash when they peel off the white plastic hood wrap and clean the vehicle and fill with gas before you drive it home so odds are you will not be able to get a copy of it.
quicksandTRDPRO
New member
I never had the clunk, but the Service Foreman at my dealership told me to come in around Oct/Nov when it is colder (since it mentions colder weather in the TSB), and they will swap them out to the updated ones. Thought that was pretty cool of them. Just to echo others, thanks to all those who got this going.
Beer_Runner
New member
Nice! That's the main reason I bought from my local dealer. I could tell right away that they were clearly the better place in town to do business with.
stir_fry_boy
New member
Since the TSB notes only in cold weather does the clunk appear, unless a dealer was able to duplicate the problem when it was cold prior to the TSB coming out, no reasonable dealership will replace the shocks willy nilly. Here is why: 1) dealership must be able to duplicate the problem. 2) If the dealership doesn't verify the issue, when the shocks get sent back to Toyota and they can't see a problem with them, Toyota Corp. bills the dealership. So the dealer ends up eating the cost. 3) TSBs are NOT the same as a recall. A recall is a SSC (Special Service Campaign). The purpose of a TSB is to help the techs save time in helping to identify a problem and fix it correctly.
For those of you who the dealer just replaced your shocks because you complained but they couldn't verify the clunk, the tech and/or shop foreman could loose their job.
For those of you who the dealer just replaced your shocks because you complained but they couldn't verify the clunk, the tech and/or shop foreman could loose their job.
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Infernorunner
New member
People have been waiting for a fix for this for almost 2 years. The tsb is out there because most of the pros have the problem. It would be pretty crazy if your dealer makes you wait another couple months so they can verify the clunk. Our local dealer had no problem ordering the parts from me just mentioning the tsb. It goes in tomorrow for the repairs. I doubt anyone is gonna get fired over this jeez. Thanks for all the info guys this forum is great.
Boyds4Runner
New member
I still can't get mine until they can verify it in the cold. Talked to the service manager and he swears they will take care of me once it gets colder and I can bring it in.
I'll bug him again during the next oil-change interval.
I have an off-roading camping weekend coming up at the end of October. Don't know if I will want this taken care of before or after that trip? I'm thinking I should probably get it done before in case they claim trail damage to the originals.
I'll bug him again during the next oil-change interval.
I have an off-roading camping weekend coming up at the end of October. Don't know if I will want this taken care of before or after that trip? I'm thinking I should probably get it done before in case they claim trail damage to the originals.
Infernorunner
New member
That's crazy! Maybe worth trying a different dealer? Our local dealer is not where the truck was purchased and they still gave us no problem. Good luck!
stir_fry_boy
New member
I just wrote what the shop foreman at the dealer told me with 30+ years at Toyota. Good on you if you can get them installed, but the TSB says the clunk is present in cold weather only.
4runner guy
New member
Thanks
Thanks to all for the work and info. I have complained twice, 5000 and 15000 they cant hear it. Filled out the form to Toyota today and got the shock #s as well as the TSB# will be going in for my 30000 mi check soon we will see how it goes.
Thanks to all for the work and info. I have complained twice, 5000 and 15000 they cant hear it. Filled out the form to Toyota today and got the shock #s as well as the TSB# will be going in for my 30000 mi check soon we will see how it goes.
Dog Runner
New member
I wanted to share some good news about the "TSB FIX" that some of us have been lucky enough to get rolling. My wife and I were were up in Crested Butte Co last week where the temps were in the low 30's and I am happy to report that there is no clunk at this point.
I am fairly confident that many of us will be gtg from this point forward....
On a side note, both of my rear shocks are blown, so I guess one good deed deserves some more headaches.... (rears are on order)
Good luck out there!
I am fairly confident that many of us will be gtg from this point forward....
On a side note, both of my rear shocks are blown, so I guess one good deed deserves some more headaches.... (rears are on order)
Good luck out there!
4RunnerPro
New member
Plus
To add to Dog Runner's post above, I believe these new shocks are a big improvement over the originals. I think I'm one of the first to get this TSB done and had no trouble with my dealership. They, Limbaugh Toyota, were great. I've got many miles on them now in the nice hot weather and they just seem to work much better than the originals. They seem to handle all aspects of road imperfections better and for sure are not as harsh or jittery(if that makes sense). Cold weather is coming and I expect that they will be good to go. Just a thought...
To add to Dog Runner's post above, I believe these new shocks are a big improvement over the originals. I think I'm one of the first to get this TSB done and had no trouble with my dealership. They, Limbaugh Toyota, were great. I've got many miles on them now in the nice hot weather and they just seem to work much better than the originals. They seem to handle all aspects of road imperfections better and for sure are not as harsh or jittery(if that makes sense). Cold weather is coming and I expect that they will be good to go. Just a thought...
Infernorunner
New member
Hopefully some more of you have had luck getting this tsb done. It has been very warm here in Connecticut since we had the shocks replaced. I can feel the difference already but am looking forward to the cold temps next week for the true test.
tank40
New member
Im going in for service tomorrow and hopefully the dealer will fix my clunk. Anyone else who parks inside a garage notice that when putting the trd in reverse to back up with the wheel slightly turned it makes a loud clicking sound once you let off the brake? Is this normal? Not sure if its normal or if anyone else ever mentioned in
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